Sales and product service

Order Desk Officer

SANDVIK MINING & CONSTRUCTION TANZANIA LIMITED

ORDER DESK OFFICER – MWANZA, TANZANIA

At Sandvik Mining & Construction Tanzania Limited (“SMCT”), we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

We’re looking for a dynamic person, passionate about customer engagement and providing a world class experience to join our team in Mwanza, Tanzania as an Order Desk Officer. The person will be handling customer services and assist operational activities, including customer enquiry and orders.

The role will report to the Logistics Manager and will be based in Mwanza, Tanzania.

Purpose of the role:

To act as the first interface to customer and provide a world class customer service to both existing and prospective customers, as well as support effective sales operations. The role also involves driving continuous improvement initiatives and ensuring compliance with Sales and Logistics Management standards and practices.

The job responsibilities:

• To provide customer support and queries as required.
• To support the achievement of Sales targets through ensuring all orders are processed and completed within relevant guidelines.
• To act as first point of contact for customers from enquiry to order.
• To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
• Manage and develop existing business in line with customer segmentation, rules, and procedures.
• Liase with the inventory planners and secure the replenishment stock for customers.
• Answering all incoming customer calls/emails in a professional manner.
• Receive, process and expedite parts orders and enquiries for customers.
• Handle complaints from customers, liase with relevant Supervisors and Managers to ensure appropriate action is taken.
• Educate customers on the product/services available to them.
• Being able to work with Sandvik's ERP and all integrated systems and applications

• Ensure compliance with safety, health, environmental and quality regulations and work safely to protect yourself and others.

Qualifications & Experience Requirements

• Bachelor’s Degree in Logistics / Supply Chain or related qualifications from recognized institution.
• Minimum 3 Years experience in logistics / procurement / supply chain operations.
• Knowledge and experience with ERP systems
• Experience in handling customer queries and complaints.
• Previous experience and exposure in mining industry and related industries will be an added advantage.

Other Requirements & Competencies

• Proficiency in English, with strong written and verbal communication skills.
• Strong numerical and analytical skills.
• Exceptional attention to detail and a high degree of conscientiousness.
• Flexibility, self-reliance, and the ability to work independently as a proactive self-starter.

What is in it for you?

We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

Application

Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 15 July 2026. Apply through the link.

About us:

Sandvik Mining & Rock Solutions is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.

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