Sales and product service

Customer Service Ground Support

Sandvik Mining is seeking a

Customer Service Inside Sales Representative

Location: Saskatoon or Sudbury, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Service Inside Sales Representative within our Ground Support division. The Customer Service Inside Sales Representative acts as a liaison between customers and various internal departments on product and order related issues.

This includes processing orders, providing pricing and delivery information, answering questions pertaining to shipments, and handling all other inquiries to ensure that customers receive services that meet or exceed expectations.

Are you customer-focused with strong sales and administrative experience and a passion for delivering exceptional service? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead to your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Inside Sales

• Maintain strong relationships with existing customers and support Territory Managers with sales activities.
• Take ownership of customer issues and ensure commitments are met as promised.
• Gather, analyze and communicate sales information to support market opportunities, market penetration strategies and market development metrics.
• Create and maintain analytical reporting structures including product success analysis, pricing initiatives, new product launch evaluations and competitor analysis.
• Proactively anticipate customer needs, recognize opportunities and refer customers to appropriate staff for product sales or issue resolution.
• Communicate daily with Outside Sales Managers to maintain cohesive customer relationships and maximize sales opportunities.
• Assist with implementing processes, methods and procedures to ensure consistent and efficient on-time delivery.
• Investigate and resolve customer claims or complaints related to deliveries, invoices, billing discrepancies, technical or quality concerns.

Warehouse and Vendor Coordination

• Establish, maintain and improve process maps for warehousing service providers.
• Streamline operations with warehouse partners to optimize lead times and ensure orders meet Sandvik standards.
• Monitor warehouse provider performance, shipment status reporting, tracking activities and file maintenance.

Procurement and Logistics

• Manage logistics estimates during bid phases or stock location changes.
• Ensure the economical, safe and timely movement of products from suppliers to stockrooms.
• Complete, direct and monitor transportation and export/import documentation in compliance with regulatory requirements.
• Manage transportation claims and insurance matters.
• Other duties as assigned.

Environmental Health and Safety

• We are ethical and compliant, dedicated to health, safety and sustainability. We put health and safety first!

What you will bring along

• Degree in Public Relations, Business Administration or a related field preferred.
• Minimum 3-5 years of administrative and/or inside sales experience.
• Mining industry experience or technical background within the mining industry is an asset.
• Previous sales experience in a B2B or industrial environment.
• Strong Excel skills and experience working with AI/digital tools.
• Excellent oral and written communication skills in English; bilingualism in French is considered an asset.
• Strong business acumen and customer service focus.
• Ability to manage multiple priorities while maintaining a high quality of work.
• Strong interpersonal and leadership skills with a positive and enthusiastic attitude.
• Knowledge of digital marketing and communications campaigns is considered an asset.
• Ability to maintain diplomacy and tact when handling escalated situations.
• Sales training is considered an asset.

Working Conditions

• Hybrid work model.
• Schedule: Monday to Friday, 10:00 AM – 7:00 PM.
• Supporting Western Canada operations.

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team in an industry-leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website:
https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Service Inside Sales Representative position, requisition #R0093029. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace, and we encourage applications from members of equity-seeking groups including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.

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