Sales and product service
Product Specialist
Sandvik Mining | Location: Kewdale, WA (Hybrid)
Job Type: Full Time, Permanent
About the Opportunity
We are seeking a proactive and technically skilled Product Specialist – Automation with a strong passion for service, technology and the mining industry. This role provides end-to-end technical support for Sandvik AutoMine and Newtrax products, working closely with customers to ensure safe, reliable and high-performing automation solutions.
The role spans the full product lifecycle, supporting new customer scoping and requests, overseeing delivery, commissioning and training, and providing ongoing technical support to maximise system performance. In line with Sandvik’s core values, you will collaborate closely with customer operations to identify improvement opportunities and drive gains in productivity, efficiency, reliability and safety.
You will work with complex underground and surface mining equipment and automation systems, performing system analysis, troubleshooting and reporting across Windows and Linux environments. The role also requires adherence to commissioning timelines, structured problem-solving and clear communication of findings and recommendations to customers.
This position involves regular travel to customer sites across Australia, New Zealand and PNG as required.
Responsibilities:
Work in accordance with Sandvik’s EHS Vision, supporting Zero Harm to people, the environment, customers and suppliers.
Commission and support AutoMine® Underground and Surface products, as well as Newtrax® solutions at customer sites, including new installations and retrofit deliveries.
Provide advanced technical support and troubleshooting for complex automation issues across customers, operators and service teams.
Engage closely with customers and internal stakeholders to deliver, optimise and expand automation product capability.
Investigate, resolve and report technical issues, escalating improvement opportunities to backline product development teams.
Support product trials, field testing and customer spare parts recommendations to ensure safe, reliable system performance.
About you:
You will hold a relevant degree or Trade qualification in Electrical, Mechanical or Computer Science disciplines, along with a minimum of 5 years experience in the related field.
Proven experience in Mobile Machinery Automation systems, along with demonstrated understanding of Under Ground and Open Pit mining operations/Methods is strongly desired.
Candidates with the following technical capabilities will be highly regarded: demonstrated experience with machine CAN bus systems; strong working knowledge of IT systems, terminology and support practices; proficiency across Windows and Linux operating environments; and practical understanding of basic networking and Wi-Fi-based communication systems. Experience providing system support and remote assistance to internal and external customers is also highly valued.
Additionally, it is preferred that candidates possess:
An understanding of communication protocols (e.g. CANBus/TCP/IP)
Strong investigative and diagnostic skills, utilising a systemic approach to failure analysis.
Experience with underground mining Remote Control and Automation systems.
Knowledge of customer’s industry
Experience in on site commissioning
Ability to work autonomously in underground and remote locations as needed
Self motivated to continuously learn and take on new challenges.
Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.
What we offer
Flexible working arrangements, work from the comfort of your own home up 40% of the work week
Company-wide Bonus scheme to reward your hard work and dedication.
Training and development opportunities, from extensive internal programs to contributions towards external studies.
Company-funded paid parental leave, with superannuation contributions during the leave period.
Sandvik Wellness Program to support and enhance your health and wellbeing
Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
Employee Referral program, earning up to $5,000 per successful referral
Company-wide Bonus scheme to reward your hard work and dedication.
Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.
Who we are
Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.
Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.
We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.
Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.
For further information about the role please reach out to Talent Acquisition Specialist - Zelda Fowkes, Zelda.fowkes@sandvik.com
Applications close: 10 Ausust 2026, or prior if ideal candidate selected.
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