Sales and product service
Customer Sales Support Representative (CSSR)- S2
Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.
The Role
The purpose of this role is to actively promote/sell parts, tools and service to support customers in alignment with their needs as well as provide priority support to ensure minimal machine downtime by resolving resolve Machine Emergency issues quickly and efficiently
Key Responsibilities:
Answer calls within the prescribed service level and assist customers with product information, and resolve their queries in alignment with Sandvik processes and procedures.
Actively promote or sell parts and services to support customers with their needs including cold calling activity for customer retention and market share growth.
Identify and follow up on sales opportunities or leads to convert quotations into sales and liaise with stakeholders to support customers with their needs.
Process customer orders timeously, expedite, and follow through up to delivery.
Maintain a high level of proactive call and follow-up activity and produce a high level of output to reach sales targets.
Provide backorder reports to customers and resolve system or order issues as and when picked to allow customers to plan production and maintenance ahead.
Report and escalates customer criticality 1 orders/inquiries to logistics and technical solutions providers and keep the customer informed of progress
Your Profile:
Matric / equivalent qualification (NQF Level 4)
Computer literacy – Must have skills in word processing MSWord, Excel.
Language – must be able to speak, read and write English to be able to communicate effectively with clients and other relevant stakeholders and to undertake self-initiated correspondence.
Knowledge of the processes, tools, and techniques for selling goods and services over electronic channels
Excellent written and verbal communication skills both face-to-face and electronic
2-5 years experience in the customer call center
Must be able to work with different systems
Competencies Required
Demonstrate understanding and knowledge of tools and processes for selling over the phone.
High level of professionalism, honesty, and integrity
Careful listening skills
Negotiation skills to influence internal stakeholders and customers
Ability to organize, prioritize and complete multiple tasks under tight time constraints, in a high-volume environment.
Good time management, prioritizing, and organizing skills.
Flexible, and self-motivated with demonstrated initiative and independence.
Positively embrace change and adapt to different/new systems and processes
Be able to troubleshoot, identify and initiate solutions.
How to apply
Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers
Applications close: 27 May 2026
Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.
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