Sales and product service

Parts Sales and Service Representative (PSSR)

Job Title

Parts Sales and Service Representative

Country

Ghana

About Us

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The Group has approximately 42,000 employees in more than 150 countries.

Our Core Values

At Sandvik, we believe in four guiding principles that shape everything we do:

• Customer Focus: We listen, create, adapt and deliver – always close to our customers.
• Curiosity: We explore, challenge and innovate to shape the future.
• Responsibility: We put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
• Winning Together: We take the lead with a collaborative spi​rit and succeed as a team.

Our commitment to Environment, Health & Safety

Our commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Why Sandvik?

Sandvik is driven by innovation and dedicated to advancing the future of the mining industry. When you join us, you become part of a global team where your ideas are valued, and your contributions help solve real‑world challenges. You will work alongside skilled engineers and problem‑solvers who share a commitment to excellence.

We support your growth through continuous learning, leadership development, and a strong focus on work–life balance—ensuring you have every opportunity to thrive.

The Role

We are seeking a proactive Parts Sales and Service Representative who will be responsible for building and maintaining strong customer relationships while collaborating with the internal sales and marketing teams to maximize Parts and Service sales and identify new opportunities for growth. The role will support both Anglophone and Francophone customers, requiring the ability to effectively engage across diverse markets and deliver exceptional customer service in a multilingual environment.

Key Responsibilities Include:

• Assessing the customer’s total potential for parts and services
• Training and coaching internal and external customer personnel in Sandvik Parts planning and ordering.
• Facilitating customers’ selection and ordering of parts.
• Assessing customer’s equipment performance and reliability via parts availability and service effectiveness to ultimately reduce operational costs for the customer.
• Developing a sales and service plan for designated accounts or territory
• Developing customer relationships that ensure customers remain loyal to Sandvik brands.
• Liaising between customers and Sandvik to ensure all warranty claims are settled in a timely fashion and are fast-tracked as much as possible.
• Assessing technical issues with all Sandvik products and preparing/submitting quotations for small to medium expenditures for the Account Manager
• Assisting with site dissemination of bulletins and alerts for all Sandvik products.
• Liaising with the factory to stay abreast with product development plus knowledge transfer back to the factory of customer requirements and trends.
• Traveling to customer sites and partnering with customers to provide solutions with respect to aftermarket parts and service with written reports.
• Coordinating product trials and testing as required to further expand the business value of premium products, premium services, and competitive prices.
• Monitoring parts usage patterns and liaising with inventory controllers to ensure appropriate stock levels and stocked items.
• Conducting monthly reviews of account status including but not limited to DSO and revenue.
• Updating all fleet data in the CRM/installed base system.
• Any other related job assigned by the Sales Manager/Senior PSSR

Qualification & Competencies

• Degree in Engineering or rich Trade background in Mechanical/Electrical disciplines with mining and sales experience.
• Minimum of 3 years of experience in a similar role.
• Proficiency in French (spoken and written) is desirable.
• Intermediate proficiency in MS Office applications; "Familiarity with Power BI and Excel is a valuable asset for analyzing and visualizing data effectively in this role."
• Strong interpersonal and listening skills, with the ability to build and maintain positive relationships.
• Excellent Sales, Communication, and Presentation skills are required.
• Possess a minimum valid driver’s license ‘B’

Why You’ll Love Working with Us

At Sandvik, we’re invested in more than just your day-to-day responsibilities—we care deeply about your growth, well-being, and overall experience. When you join our team, you can look forward to:

• Great Pay & Benefits: We offer a competitive salary and a comprehensive benefits package including health insurance, career development plans, employee assistance programs and more.
• Work-Life Balance: We recognize the importance of life outside of work. Our flexible wellness programs, and parental leave options help you care for yourself and your family.
• A Supportive, Collaborative Team: At Sandvik, collaboration is key. Collaboration is at the heart of our culture. You’ll work in a dynamic environment that values creativity, open communication, and the contributions of every team member.
• Growth Opportunities: We’re dedicated to your professional development, offering leadership programs, learning resources, and clear paths for career advancement.

Our Commitment to Diversity and Inclusion

At Sandvik, we believe a diverse team makes us stronger and more innovative. We’re committed to creating a welcoming environment where everyone can thrive. We value different perspectives and actively encourage individuals from all walks of life to apply.

We are proud to be an Equal Opportunity Employer. We don’t just talk about inclusion—we live it. Whether it’s based on gender, race, ethnicity, age or disability, we’re dedicated to building a team that reflects the diversity of the world we work in. Everyone is welcome here.

Application

For immediate consideration, please apply to the Parts Sales and Service Representative before May 21, 2026, on the Sandvik intranet, Job ID: R0091131

We appreciate your interest. Please note that only shortlisted candidates will be contacted for interviews.

Hiring Location

Pakyi - Kumasi

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