Sales and product service
Sales Support TEMPORAL
Sandvik Mining is a business area within the Sandvik Group and a leading global provider of equipment and tools, services and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and transportation and material handling.
Sandvik is a global high-tech engineering group delivering solutions that improve productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The group has approximately 44,000 employees in more than 150 countries
Our offering covers the entire customer value chain and is based on extensive investments in research and development (R&D), customer knowledge and a deep understanding of industrial processes and digital solutions.
We are currently looking for a Sales Support to join the Sandvik Mining team at our San Fernando de Henares workplace.
MAIN RESPONSIBILITIES
Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.
Draft contract or sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
Make standard calculations to accurately compile and report statistics.
Answer internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain sales commissions and expense records; and to generate contract or sales reports and statistics.
Maintain/track open service jobs, order parts and/or outside services, coordinate with vendors for orders
Process all system and hard copy documentation for all WIP orders, open lps tickets for expediting, pricing, etc.
Follow up with Sandvik internally as required to satisfy the requirements of WIP
Enter technician labor in the system
Provide monthly reports for team and customers EQ / IT
Open/maintain branches in the system, maintain/create technicians in the system
Train/Assist coworkers in the system when issues arise, and they need assistance
Assist co-workers with getting access to System tasks
Produce reports of in process, backlog and future jobs
Profile required
FP 2 Mechanical or administration
1 - 2 years of experience in contract management support or sales support role.
Strong alignment with Sandvik Core values
SAP or similar experience
Communication Skills
Attention to Detail
Good knowledge of excel
Good level of English and Spanish written and spoken
We are turning technology into human progress and knowledge into meaningful value. Working together, developing and implementing state-of-the-art manufacturing solutions for a more efficient, sustainable and prosperous world.
We promote a culture of innovation, continuous improvement and constantly strive to exceed customer expectations in a competitive and innovative industrial environment.
We believe that building diverse teams in an inclusive environment, embracing everyone, unlocks employee´s full potential and foster innovation.
We value your personal qualities, which are characterized by a high level of integrity, flexibility and open-mindedness. You drive improvement and deliver results, and by being a role model in people management, you bring an inclusive perspective with a strong ability to influence others.
At Sandvik, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, in turn, our customers.
Equity, fair play and passion to win, together with our safety first culture, is part of our NDA.
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