Sales and product service

Underground Support Supervisor

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

Job Summary

Sandvik is seeking applications from motivated individuals for Underground Support Supervisor based in customer project / Balikpapan, Kalimantan Timur.

This position is responsible for support daily activity underground field technician for support Sandvik underground population in Indonesia, support in the form of being able to coordinate tasks for technicians based on skills and abilities, providing troubleshooting guides to Sandvik technicians, as well as to customer technicians when there is a problem with the Sandvik unit.

Conducting problem analysis on equipment and collecting data from Sandvik technicians and also from customers for continuous improvement programs. This position reports directly report to Service Manager.

MAIN RESPONSIBILITIES

Responsible for ensure communication and provide aftermarket support for each underground project assigned to him.
Responsible for ensuring critical parts and stock recommendations on the sheet meet customer operational needs. This role requires communication and agreements involving the customer.
Ensure each technician has the appropriate tools and equipment for their assigned tasks.
Ensure paperwork and work permits are prepared for each technician on duty.
Ensure all special tools are in good condition and available – colaboration with field service support Balikpapan.
Map technician needs based on their respective specializations – prepare projective training need for technician base on future requirement.
Provide reports and feedback to the L&H and DRRI Division through CRM Feedback.
Ensure all work is carried out in accordance with Sandvik standards.
Ensure all work carried out by the team is carried out properly, in accordance with Sandvik standards and the standards of the location where the team works.
Able to adapt and continue to develop according to market and customer needs outside of current main responsibilities.

COLLABORATION WITH OTHER BUSINESS LINE

As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions, including Business Line Managers and factories in Tampere and Alachua.
Report to Service Suptend – And Service Manager.
Collaboration with the PSSR and TSSR team.
Collaboration with the Parts team.

SUPERVISION/MANAGE/ACT AS A COACH

Strong basic skills in Hydraulics and Electricity.
Able to effectively communicate any issues and problems and their solutions.
Active and willing to work collaboratively in a team, including sharing experiences and knowledge with lower-level team members.
Able to work in under pressure situations and provide a positive situation within the team.

HEALTH & SAFETY

Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.
Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.
Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.

PREFERRED ENVIRONMENT & MOBILITY

Field - Any environment (Location Customer Sites / Workshops).
Willing to travel globally within Sandvik area and/or from site to site within country of Indonesia.

EXPERIENCE & QUALIFICATIONS

Over 4 years of experience in maintenance, ideally in the mining or heavy equipment underground industry.
Proven track record in maintaining and troubleshooting Sandvik or similar OEM mining equipment (e.g., loaders, drill rigs, underground trucks).
Have a strong foundation in electric and hydraulic
Have knowledge and understanding of the Can Bus system
Have experience and understand the risks of working in Sandvik underground unit (L&H, DD, DS, DL -series)
Intermediate English proficiency (CEFR Level B1).

Only candidates who meet the qualifications will be processed

Our Culture

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognize that we are strengthened by diversity. We strongly believe that employing a diverse workforce is essential to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

By submitting your resume and application information, you authorize Sandvik to transmit and store your information in our database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

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