Product management

Parts & Service Training Coordinator

At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.

We are seeking a Parts & Service Training Coordinator based in UB Head Office:

JOB PURPOSE:

To coordinate, track, and influence all technical training activities across Parts & Service Mongolia by ensuring structured planning, visibility, and continuous improvement of technical training delivery. The role supports both the Technical Training Manager and Parts & Service Manager by driving discipline in technical capability development, improving reporting and scheduling, and introducing effective, modern approaches to technical training.

MAIN RESPONSIBILITES:

• Promote and enforce a Zero Harm culture across all training environments.
• Ensure all training (classroom and practical) complies with Sandvik EHS policies and ISO standards.
• Integrate safety as a core component of all technical training programs.
• Ensure safe training facilities, tools, and practices across UB and onsite operations.
• Develop and manage the centralized technical training calendar across UB and site-based teams.
• Coordinate logistics for:
• Classroom-based technical training
• Practical/workshop technical sessions
• Onsite technical training activities (external service providers)
• Ensure alignment between operational needs and technical training schedules.
• Minimize operational disruptions while maximizing technical training coverage
• Maintain and manage a technical training tracking system / database for all employees.
• Monitor:
• Technical training attendance
• Completion rates
• Certification status
• Technical competency progression
• Develop structured technical training reports and dashboards for:
• Parts & Service Manager
• Technical Training Manager
• Ensure full visibility of technical training performance across the organization
• Support technical skills gap analysis by maintaining competency matrices and technical capability records.
• Track gaps across roles, teams, and equipment types.
• Provide data-driven insights to support prioritization of technical training interventions.
• Ensure technical training plans directly address identified competency gaps
• Identify and recommend improved methods of delivering technical training, including:
• Digital learning tools
• Blended technical learning approaches
• Visual and structured technical content
• Standardize technical training documentation, templates, and reporting formats.
• Support development of scalable and repeatable technical training processes.
• Act as a link between operations, technical trainers, and management.
• Ensure technical training activities align with operational priorities and equipment requirements.
• Influence execution of technical training through structured planning, reporting, and visibility.
• Support alignment between Technical Training Manager strategy and field execution.
• Assist in implementing the technical training strategy and framework.
• Provide accurate, structured data to support technical training decisions.
• Support preparation of:
• Technical training performance reports
• Management presentations
• Business updates
• Drive consistency and discipline across all technical training activities.

Your profile

• Diploma or bachelor’s degree in business, Engineering, Technical Education, or related field
• 3–5 years experience in technical training coordination, administration, or technical support environments

Only shortlisted candidates will be contacted for interview

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