IT and software development

Service Platform Specialist / Key Super User

At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.

We are seeking a Service Platform Specialist / Key Super User to be based in UB Head Office:

JOB PURPOSE:

This role plays a critical part in ensuring the successful implementation and sustainability of the Maximo Service Platform Program. The Key Super User will act as a key resource for change management, communication, and training throughout the project lifecycle and post go-live phase.

MAIN RESPONSIBILITES:

• Provide essential local sales area knowledge and context for project activities.
• Actively participate in project implementation, contributing to gap analysis and following up on gap closure actions.
• Lead and coordinate project activities, including preparation for business process testing (BPT) and end user training.
• Drive communication and marketing initiatives in their sales area while supporting global change efforts.
• Serve as key communicator, ensuring that relevant project updates and activities are effectively shared with end users.
• Continuously work with local change champion to ensure smooth adaptation and sustainability of change.
• Initiate and support both global and local change activities throughout the project life cycle.
• Maintain and update the end user training list for configuration and reference.
• Serve as primary resource for delivering all service platforms and end user training after go-live date.
• Review and provide feedback on training material and ensure they meet the needs of sales area.
• Participate in BPT to ensure the system meets business needs and support training development.
• Approve system access request and manage any integration doc. connect. Errors.
• Oversee update of locally translated materials to ensure they aligned with global standard and local requirement.
• Collaboration with other Business Line
• As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions, including Business Line Managers and Territory Manager.
• Direct report to Local Project Manager / Service Manager and indirect report to Service. Superintendent, CSS Supervisor, and Inventory & Pricing Manager in Mongolia.
• Coordinating closely with end-user personnel to ensure accurate implementation and adaptation.
• Collaboration with Administration Service to ensure timely resolution of technical issues and smooth coordination of service activities.
• Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
• Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
• Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
• Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
• Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
• Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.

Your profile

• High school or equivalent experience. Bachelor’s degree in relevant field with having post-secondary education/training in business or supply chain discipline would be an advantage.
• More than 1 year of experience in administrator environment, specifically system admin or other relevant roles.
• Prior exposure to ERP, WMS, TMS and EHS management systems (experience with Aurora and DI is an advantage).
• Proficient skill in English with written and verbal communication skills.
• Has good understanding of local SA business.
• Strong attention to detail with organizers and time management skills.
• Can-Do attitude.
• Ability to travel regionally or stationed on site.
• Has experience of understanding working with change.
• Able to plan to work outside normal office hours (during project roll out).
• Willingness to deliver training

Only shortlisted candidates will be contacted for interview

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