Engineering
Product Master - P3
Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.
The Role
Install, configure, modify, and repair products, equipment and systems that have been purchased by the organization’s customers and identify and correct more complex problems associated with start-up.
Job Description
Assist in the management of a 24-hour customer service organization for customers.
Collaborates with sales teams and/or internal partners to recommend products and services to the product line that meet customers' requirements.
Maintains up-to-date and comprehensive knowledge of the organization's and/or competitors' products and/or services.
Collects and communicates to the product line, the customers' product and/or service’s needs.
Assist in the organizing, developing and presenting of service training and on the job training for customers, including maintenance, troubleshooting, repair and operating instructions.
Provides methods and solutions for correction of field problems and provides technical engineering data as requested by customers and/or field service representatives.
Interacts with all areas of the company to assist in developing strategies that enhance overall safety, profitability, quality, and productivity.
Participate in implementation of activities related to the strategy of the products.
Keep up to date on the changes in the product and/or services portfolio.
Participate and contribute in developing and maintaining of sales tools and way of working related to product and/or portfolio strategy.
Coordinate Customer / product related initiatives.
Key Performance Areas
Works independently and directs his activities and uses best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Load & Haul Division.
Uses in depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process.
Assists sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services.
Solves complex problems and/or issues to provide assistance and guidance for Field Service personnel and our dealer organizations.
Train and direct Technicians in the evaluation and repair of warranty and non-warranty products.
Set work schedules and priorities to achieve customer visits and organizational expectations.
Actively promotes safety, employee involvement, continuous improvement and cost reduction activities
Profile Required
Electrical or Mechanical trade qualification with at least 5 years’ experience
Mechatronics training would be advantageous
Vocational training
Technical Sales Support Knowledge
English Proficiency
You must be able to travel and have the ability to work effectively within and report to a matrix organisation.
How to apply
Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers
Applications close: 30 April 2026
Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.
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