Administration

Rock Tools Service Contract Administrator

Sandvik Mining, Rock Tools Division is looking for a Service Contract Administrator in Denver, CO.

The service contract administrator will take care of contract invoicing and parts coordination and inventory reconciliation.

Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

This role will be a hybrid role requiring at least 3 days in office in downtown Denver, CO.

Key Responsibilities:

Assisting in the contracts and/or operations and end to end coordination of all allocated contracts and/or operations sites including but not limited to data entry, data validation, stock take reconciliation, book-out stock from the relevant system according to the contractual agreement

• Processing of all stock transfers/shipments into Sandvik’s relevant ERP system for contracts and/or operations sites that do not have access ensure smooth day to day operations Assisting in the stock take processes to ensure contracts and/or operations sites are maintaining applicable stock levels and carry out stock reconciliation in Sandvik’s relevant ERP system
• Responsible for invoicing process including but not limited to data-entry of invoice information for allocated contracts and/or operations sites.
• Carry out invoice reconciliation checks and investigations as required
• Ensure that invoicing is compliant with company policies, processes and procedures
• Preparation of monthly sales invoices; ensuring all invoices are reviewed for accuracy and are posted in line with the monthly deadlines and communicated with all the relevant stakeholders and are loaded into the customers B2B system
• Ensure that project/trial invoicing is carried out in accordance with terms and conditions of contracts/agreed trial proposal and internal targets are met, along with timely resolution of commercial disputes or invoice queries.
• Perform other duties as may arise in connection with the successful operation of Sandvik or assigned by sales, contracts and/or operations
• Preparation of timely and accurate submission of sales, contracts and/or operations KPI reports that are required under specific contracts, i.e. monthly dashboards, or reports upon request from the customer i.e. accruals
• Maintain good working relationships with customer’s relevant stakeholder and subcontractors while processing and managing the invoicing or all other sales, contracts and/or operations queries
• Ensure implementation of the Rock Tool Contracts Management System TRACK at all of the contracts and/or operations sites including but not limited to training of the relevant stakeholders
• Ensure accurate invoicing to customers for rebuild services completed

Continuous Improvement & Compliance

• Identify inefficiencies in processes and recommend improvements
• Support continuous improvement initiatives and cross-functional projects
• Ensure adherence to company policies, financial controls, and regulatory requirements
• Maintain data accuracy and integrity across all systems

Minimum Qualifications:

• 2-5 years experience in customer service
• Proficiency in MS Office (Excel, Word, Outlook)
• Proficiency in Power BI
• Experienced with ERP system and/or CRM system

Preferred qualifications:

• Ability to navigate multiple different computer systems, comfort with learning new programs
• Demonstrated strong written and verbal Communication Skills
• Ability to work in a target driven environment with attention to detail
• Ability to work in a team and autonomously
• Excellent skills in documentation, report writing and preparation of presentations
• Strong interpersonal skills and ability to build strong working relationships with stakeholders and colleagues
• Demonstrated organizational and time-management skills
• Demonstrated basic research and data collection skills

Location: Denver, Co

Travel Requirements / shift / hours: Occasional travel to other sites for training or meetings

Compensation Range: $65,000 to $77,000

Work authorization

Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.
(Please note: temporary work authorizations, including OPT, do not meet this requirement.)

This position will be posted a minimum of 5 days, or until filled.

Benefits:

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

How to apply

For immediate consideration, please apply online at www.home.sandvik/careers to the Customer Service Sales Support position R0095323.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

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