Administration

Workshop Job Administrator

Sandvik Mining

About the Opportunity

An exciting opportunity exists for a proactive and customer-focused Workshop Job Administrator to join the Service Operations team. The role plays a vital part in supporting workshop activities by delivering high‑quality administrative and customer service support to both internal and external stakeholders.

The position is responsible for a wide range of tasks including WIP management, job processing, data entry, invoicing, creating estimates, raising and receipting purchase orders, ordering parts, and coordinating warranty claims. Additional responsibilities include booking medicals and site inductions, preparing dispatch and return documentation, and supporting day‑to‑day functions within the Customer Service Centre.

This opportunity is well‑suited to an organised and detail‑oriented individual who thrives in a fast‑paced environment. Strong communication skills, the ability to work both independently and within a team, and a commitment to delivering exceptional customer service are essential. The role also offers a blend of on-site and flexible work‑from‑home arrangements.

Responsibilities:

Deliver a high level of customer service to internal and external stakeholders.
Adhere to WIP (Work in Progress) processes and ensure accurate job tracking.
Liaise with Accounts Receivable and Finance regarding customer credit queries.
Expedite outstanding purchase orders and parts to support workshop operations.
Complete general data entry, order processing, and invoicing tasks.
Book medicals, site inductions, and other compliance‑related requirements.
Provide day‑to‑day administrative support to the Customer Service Centre (CSC).
Record and maintain Safety KPI information accurately.
Build and maintain strong customer relationships.
Coordinate, submit, and track warranty claims in line with Sandvik warranty policies.
Prepare and send warranty acceptance and rejection documentation.
Process repairs and maintenance jobs, including job creation and closure.
Create dispatch and return documentation for workshop items.

About you:

You are an organised and proactive administrator who takes pride in delivering excellent customer service and supporting smooth workshop operations. You thrive in a busy environment where accuracy, communication, and time‑management are key, and you’re confident handling a wide range of administrative tasks from data entry and invoicing to WIP coordination and parts or purchase order processing.

You bring strong attention to detail, the ability to work both independently and as part of a team, and a commitment to following processes that support safety, quality, and operational efficiency. Your strong computer literacy and willingness to learn help you adapt quickly to ERP systems, internal procedures, and customer requirements.

Most importantly, you are dependable, self‑motivated, and focused on building positive working relationships with colleagues, customers, and suppliers. You bring a safety‑first mindset, a passion for doing things right, and a desire to contribute to a team that values customer focus, innovation, fairness, and a passion to win.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

Flexible working arrangements, work from the comfort of your own home up 40% of the work week
Training and development opportunities, from extensive internal programs to contributions towards external studies.
Company-funded paid parental leave, with superannuation contributions during the leave period.
Sandvik Wellness Program to support and enhance your health and wellbeing
Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
Employee Referral program, earning up to $5,000 per successful referral
Company-wide Bonus scheme to reward your hard work and dedication.

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

How to apply
Click ‘Quick Apply’ on Seek or head to our careers page https://www.home.sandvik/en/careers/job-search/

For further information about the role please reach out to Human Resources Operations Specialist – Alexis McKechnie at alexis.mckechnie_c@sandvik.com

Applications close: 15th April 2026, or prior if ideal candidate selected.

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