Försäljning och produktservice
Technical Parts Support Specialist
Sandvik Mining
Technical Parts Support Specialist – Brisbane QLD & Perth, WA
About the opportunity
We have an exciting opportunity for 2x Technical Parts Support Specialist to join our Parts & Service team in Brisbane and Perth. In this fast‑paced and technically focused role, you will be the central point for urgent parts interpretation, providing rapid, accurate, and reliable support to internal stakeholders.
Your day will involve diagnosing parts requirements using internal systems and online schematics, validating critical information, and supporting our Sales Representatives and Customer Support Centre to minimise machine downtime. You will collaborate closely with Product Support teams, global suppliers, and internal stakeholders to deliver fast, practical solutions that keep our customers’ operations running smoothly.
This position is ideal for someone with strong technical acumen, exceptional attention to detail, and a passion for problem‑solving in a high‑impact environment.
Main Responsibilities:
Provide rapid-response technical parts interpretation using digital systems and machine schematics.
Identify, validate, and confirm correct parts requirements to support internal teams.
Gather and prioritise critical information to effectively triage incoming requests.
Collaborate with Product Support Representatives to identify alternative parts or interim solutions.
Communicate updates, impacts, and changes regarding parts availability clearly and promptly.
Assist Sales Areas with escalations by providing reliable technical guidance.
Respond to internal and external sales enquiries via phone, email, and CRM systems.
Maintain accurate records of enquiries, part numbers, and solution outcomes.
Contribute to continuous improvement initiatives across workflows and systems.
About you
To be successful in this role, you will have:
Minimum two years’ experience working with technical systems, supported by a trade qualification or equivalent hands‑on experience.
Familiarity with parts cataloguing, interpretation systems, or mechanical schematics.
High level of computer proficiency, including confidence navigating multiple systems.
Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint).
Strong customer service mindset with the ability to communicate clearly and professionally.
Excellent verbal and written communication skills, particularly when conveying technical details.
Ability to work collaboratively as part of a diverse and supportive team.
Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. As part of the recruitment process, you may be required to complete a pre‑employment medical.
What we offer
Attractive remuneration, including industry-aligned superannuation.
Comprehensive Employee Benefits Program, including salary sacrifice options and Length of Service Recognition.
Employee Referral Program, earning up to $5,000 per successful referral.
Company-wide bonus scheme recognising your contribution and dedication.
Company-funded paid parental leave, including continued superannuation payments.
Extensive training and development opportunities, including internal programs and support for external study.
Sandvik Wellness Program, supporting physical and mental wellbeing.
Career development pathways, with access to global networks and learning resources.
Sandvik is proud to be a WORK180 Endorsed Employer for Women and has been recognised for its commitment to employee wellbeing, diversity, and inclusion. We welcome applications from all backgrounds, including women and Aboriginal and Torres Strait Islander people.
Who we are
Sandvik is a global leading Original Equipment Manufacturer, delivering equipment, tools, parts, services, and digital solutions across mining, mineral processing, infrastructure, and manufacturing industries. With over 41,000 employees in more than 150 countries, we are committed to advancing the world through engineering innovation, sustainability, and strong community engagement.
How to apply
Click ‘Quick Apply’ on SEEK or visit our careers page:
https://www.home.sandvik/en/careers/job-search/
For more information about this role, please contact:
Ivy Chau – Talent Acquisition Specialist
ivy.chau@sandvik.com