Försäljning och produktservice

Sales Support Specialist

Sandvik Mining has an opening for a Sales Support Specialist.

Coordinate an online technical support which supports the sales organization. Administrate support cases – log and follow up. Diagnoses and resolves issues. Research questions using available information resources. Troubleshoot problems and advise on the appropriate action. Identify and escalate situations requiring urgent attention. Redirect problems to correct resource.

Job Purpose: Provide process and systems support to the CSC team to ensure knowledge and skills are at the expected levels to support the increase of eBusiness order lines and improve sales efficiency and customer satisfaction

MAIN RESPONSIBILITIES

Environment, Health and Safety

Adopt a proactive approach to building a sustainable Sandvik Environment, Health and Safety (EHS) culture within the workplace

Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers

Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of any other person in the workplace.

Comply with all aspects of the Sandvik Environment, Health and Safety Policy, and any reasonable instructions, procedures or systems of work which are given in the interest of providing safe work practices in the workplace and to eliminate environmental harm.

Identify and report any unsafe work behaviours/ practices, hazards, and incidents immediately

Interpret & present EHS leading & lagging indicator data for review with team monthly

Regular review of the EHS reporting for sites and demonstrate compliance into the EHS database (EHS360)

Key Responsibilities

Provide process and system support for Aurora, eBusiness, Salesforce, etc.

Execute training and implement updates in systems and applications.

Liaise with IT and systems teams on updates and training.

Identify improvement opportunities in processes and systems.

Set up and administer eBiz program users.

Provide first-line support for sales team and customers.

Manage technical/systems onboarding for new customers.

Configure customer needs to match appropriate eBusiness packages.

Maintain data integrity in eBusiness systems.

Identify and resolve eBiz errors.

Liaise with logistics, sales, pricing, and others to identify patterns.

Execute reports and analytical insights to support CSC improvements.

Regularly review KPI's and ensure corrective actions are taken where required

Ensures proper on-boarding of new personnel in accordance with Sandvik procedures

Ensure effective resource planning & management

Ensure CSC processes and global guidelines are followed

EXPERIENCE

4-7 years of experience in a related field

3 - 5 years Sales experience, preferably internal sales

Systems & applications experience.

EDUCATION

University (College) Degree or Diploma in a commercial field or relevant experience

Systems/Applications training

Senior Certificate or relevant equivalent (desired).

OTHER

Ability to work flexible hours

Ability and availability to travel domestically and/or internationally as required

COMPETENCIES

High-level attention to detail

Excellent communication skills and ability to communicate at all levels

Ability to look, listen for, and communicate opportunities for providing new or enhanced services to customers

Good interpersonal skills

Competent at applying the Sandvik performance management processes

Demonstrated ability to lead, manage and develop a high performing and diverse team

Ability to coach and mentor employees to achieve goals

Good planning, scheduling and organization skills

Ability to analyze situations fully and accurately and reach productive decisions.

Strong negotiation and problem-solving skills to influence internal stakeholders and customers

Strong health and safety culture

Ability to adapt to and manage change

Strong customer focus

Flexible, self-motivated with demonstrated initiative and strong sense of accountability

High level of professionalism, honesty, and integrity

Ability to understand and manage data and work in relevant systems

Ability to manage conflict in a contact center environment

Understanding of employee relations

In addition, the employee may be assigned other duties within the area of their competence

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement

How to Apply

For immediate consideration, please apply online at http://www.sandvik.com/careers for the Sales Support Specialist, Job Req. ID# R0089715.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

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