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Product Support Specialist – Underground Drills & Bolters

Sandvik Mining is looking for a Product Support Specialist – Underground Drills & Bolters

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

JOB PURPOSE

Lead complex technical assignments as SME in Underground Drilling

Act as trusted advisor to customers, identifying solutions for advanced product challenges

Coordinate with internal stakeholders (Application Engineers, Account Managers, Product Masters, Technical Specialists) to resolve product-related issues

Serve as primary technical liaison between Sales Area and Product Line/factory.

Drive frontline readiness for new technologies and product launches (parts, training, resources)

Develop and deliver machine-specific training packages across the Sales Area.

MAIN RESPONSIBILITIES

HEALTH & SAFETY

Enforce and lead compliance with Sandvik’s EHS and SHEQ standards, including applying safety updates, conducting incident investigations, and reporting non-conformities.

Promote continuous safety improvements through proactive measures, leadership, and adherence to all relevant procedures and bulletins.

MAINTENANCE ADVISOR

Advanced Technical Support: Support the site team on specialized installations, inspections, and repairs; provide second-line support and troubleshooting for complex product issues; assist with warranty inspections and corrective campaigns.

Problem Analysis & Resolution: Analyze failed products, report anomalies, and proactively develop solutions to prevent recurrence; recommend or implement product/process improvements to enhance system performance.

Knowledge Management & Efficiency Optimization: Transfer technical knowledge to solve complex problems; collect and document technical data; prioritize energy efficiency, environmental impact, and maintenance cost when proposing support actions

PLANNING AND REPORTING

Provide technical input for project documentation including specifications, cost/material estimates, schedules, reports, and commissioning support; perform system adjustments and product testing during new product launches for the sales area.

Document and report findings to a database and deliver actionable recommendations to enhance customer service and process efficiency.

CUSTOMER VALUE ADD

Technical Expertise & Advisory: Serve as a subject matter expert, providing specialized guidance to clients and internal teams on product applications, processes, and mining conditions.

Customer Engagement & Solution Development: Build strategic customer relationships, act as a trusted advisor, and support solution identification and operational improvements tailored to customer needs.

Sales & Operational Support: Deliver application-specific advice to sales teams, contribute to cost proposal reviews, and ensure product operational readiness during fleet transitions to Sandvik solutions.

COLLABORATION

Expert Network & Technical Coordination: Be active member of global expert networks; facilitates technical knowledge exchange between backline support and Sales Area.

Training & Product Support: Lead technical and product training initiatives, ensure accurate course content, and manage workshops/seminars for equipment division.

Feedback & Collaboration: Collect, document, and relay technical feedback to product lines, chair monthly technical review; collaborate with Parts & Services division on training materials, toolkits, and implementation plans.

Product Lifecycle & Project Readiness: Owns technical/application aspects of product launches and phase-outs; manages operational readiness for large-scale projects.

EXPERIENCE

>8 years Sandvik Equipment Experience

Advanced coaching/trainer experience

EDUCATION

Engineering/Technical qualification (degree/diploma)

LICENCES & CERTIFICATES

Relevant Trade Certification/equivalent

Level 5 Knowledge Assessments w.r.t Reliability Engineering per Equipment Division = 80%
Sandvik On-the-Job Skills Coaching Program – minimum of 5 sessions recorded
Possession of a Product Master Certificate or actively working toward obtaining one within 6 months, is a plus

OTHER

Environment and Mobility
Field- Any environment (Location customer sites/ Workshops)
Willing to travel domestically and internationally
This role reports directly to the BLM- Underground Drilling

COMPETENCIES

Expert Equipment knowledge and skills

Underground Drilling Equipment

Rock Drill Technologies

Automation on Sandvik Underground Drilling Offering

i-SERIES (expert skills and knowledge) Decentralized Automation – Bus Technology, Control Systems, Mechanics, Hydraulics, Pneumatics, Electrics

OTHER

Proficient in English, both written and oral.

Proficient in relevant computer software and IT systems.

Advanced technical report writing.

Advanced in digitalized systems relevant to equipment.

Proficient equipment operator.

Advanced knowledge of the mining environment and application of equipment.

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and a 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

How to apply

For immediate consideration, please apply online at www.home.sandvik/career to the Product Support Specialist position R0082577.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

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