Operations Manager

Aug 29
Papua New Guinea
Konedubo, Lae, Morobe
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Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and sustainability. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining industry and rock excavation within the construction industry; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2020, the Sandvik Group had approximately 37,000 employees in more than 160 countries.

Job Summary

Sandvik is seeking applications from motivated individuals for an Operations Manager for PNG, based in Lae. The role is responsible for developing and establishing Service Operations within the PNG region for Sandvik Mining and Rock Solutions. The role is responsible for ensuring that the right people, culture, systems, tools and processes are in place to ensure that business can be conducted effectively and efficiently. This role will involve regular travel within PNG.

As the Operations Manager, you will be

  • Establishing the Customer Service Centre (CSC) in Lae and contract sites in PNG, in line with Sales Area APAC strategy.

  • Working with the Area Manager Pacific Islands to develop Strategic Business growth plans for PNG.

  • Responsible to evaluate and resolve technical issues at customer sites and liaise with the relevant Parts & Services contacts around Sandvik in APAC region.

  • Working with the customers to identify solutions to meet customer needs, and forecast the support required.

  • Liaising with local suppliers and relevant authorities that will support the operations of the CSC.

  • Responsible for the development of sales opportunities across the entire product range of Sandvik Mining and Rock Solutions portfolio.

  • Conducting yourself in accordance with our EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers

Your Profile

You have a Technical Trade Qualification, Engineering degree or equivalent qualification, plus a minimum of 5 years’ experience in an aftermarket supervisory role.

Extensive experience in the Sandvik product range, systems and other mining equipment is essential to support the customer base, coupled with your excellent customer service skills. As you will be working autonomously, previous experience in running a workshop and/or field service operation will be a necessity. You have a strong commitment to EHS as you keep safety at the forefront of everything you do.

What we offer

  • An opportunity to broaden your experience in a unique environment, and making your mark on the business by establishing the CSC and customer base

  • A competitive remuneration package, including site allowance, superannuation and bonus

  • Paid accommodation in Lae for the term of the contract

  • 1 home flight per year for yourself and your family

  • 6 weeks leave per year (Generous annual leave provided)

  • Fully maintained vehicle

  • Medical coverage whilst you are living and working in PNG

Recruitment Specialist

Christine Villocino

Applications close: 30 August 2021 or sooner is the right applicant is found

Deadline: Aug 29
Job-ID: R0030213

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