Engineering

Application Engineer

Position Overview

An Application Engineer is responsible for providing a high level of technical support to SigmaTEK customers in the areas of phone support, training, installation, and technical sales support. Application Engineers must be customer focused, task/team oriented, and recognize the need to deliver timely results quickly and efficiently.

Are you a technical problem solver looking for a company you can believe in and where you can make an impact and grow your career? Do you understand software and have a strong interest in manufacturing, fabrication and cutting machinery? Do you have a passion for providing superior customer service? If so, you may be the person we need to join our team and give our customers top-tier technical support.

Pre-sales activities include analyzing customer’s technical needs and suggesting solutions.
Explore, identify and develop new application areas as well as developing existing areas.
Post-sales activities include resolving implementation problems and conducting training. Analyze customers’ technical needs, develop proposals outlining how the organization’s products and services can meet these needs and be integrated with the customer's existing systems and equipment.
Respond to more complex technical questions regarding the organization’s product, system or service.
Develop and deliver training to educate internal and external partners and customers on the features of their purchase.
Troubleshoot, investigate, and resolve technical problems that arise during or after implementation.
Develops test applications used for testing modules, including customer-specific components.
Liaise with hardware, software, and systems design engineers to ensure that products and services are modified, configured, and installed per customer needs.

Required Attributes and Skills Include:

Mechanical and/or manufacturing engineering experience, with a focus in CAD/CAM, sheet metal fabrication or steel plate processing, and CNC programming (familiarity with G-code)
An Associate or Bachelor degree in computer science, IT or other technical field is preferred
Fluent Chinese
Good English language skills would be of advantage
Excellent communication and customer service skills
Enthusiastic and positive attitude
Ability to work independently and meet multiple deadlines
Strong problem solving skills
Proficiency in Microsoft Office and Windows
SQL database experience is a plus
Ability to travel

职位概述

应用工程师负责在电话支持、培训、安装和技术销售支持方面为SigmaNEST客户提供高水平的技术支持。应用程序工程师必须以客户为中心，以任务/团队为导向，并认识到快速高效地及时交付结果的必要性。

你是一个技术问题解决者，正在寻找一家你可以信任的公司，在那里你可以产生影响并发展你的职业生涯吗？您是否了解软件并对制造、制造和切割设备有浓厚兴趣？您是否热衷于提供卓越的客户服务？如果是这样，您可能是我们需要加入我们团队并为我们的客户提供顶级技术支持的人。

售前活动包括分析客户的技术需求并提出解决方案。

探索、识别和开发新的应用领域以及开发现有领域。

售后活动包括解决实施问题和进行培训。分析客户的技术需求，制定方案，概述组织的产品和服务如何满足这些需求，并与客户现有的系统和设备集成。

回答有关组织产品、系统或服务的更复杂的技术问题。

开发并提供培训，以教育内部和外部合作伙伴和客户了解其购买的特点。

对实施过程中或实施后出现的技术问题进行故障排除、调查和解决

开发用于测试模块的测试应用程序，包括客户特定组件。

与硬件、软件和系统设计工程师联系，确保根据客户需求修改、配置和安装产品和服务。

责任和技能包括：

机械和/或制造工程经验，专注于CAD/CAM、钣金制造或钢板加工和CNC编程（熟悉G代码）

计算机科学、信息技术或其他技术领域的副学士或学士学位优先

出色的沟通和客户服务技能

热情积极的态度

能够独立工作并能够按时完成任务

较强的问题解决能力

熟练使用Microsoft Office和Windows

有SQL数据库经验者优先

能适应出差

英语口语熟练

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