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Application Engineer

Position Overview

An Application Engineer is responsible for providing a high level of technical support to SigmaTEK customers in the areas of phone support, training, installation, and technical sales support. Application Engineers must be customer focused, task/team oriented, and recognize the need to deliver timely results quickly and efficiently.

Are you a technical problem solver looking for a company you can believe in and where you can make an impact and grow your career? Do you understand software and have a strong interest in manufacturing, fabrication and cutting machinery? Do you have a passion for providing superior customer service? If so, you may be the person we need to join our team and give our customers top-tier technical support.

Pre-sales activities include analyzing customer’s technical needs and suggesting solutions.
Explore, identify and develop new application areas as well as developing existing areas.
Post-sales activities include resolving implementation problems and conducting training. Analyze customers’ technical needs, develop proposals outlining how the organization’s products and services can meet these needs and be integrated with the customer's existing systems and equipment.
Respond to more complex technical questions regarding the organization’s product, system or service.
Develop and deliver training to educate internal and external partners and customers on the features of their purchase.
Troubleshoot, investigate, and resolve technical problems that arise during or after implementation.
Develops test applications used for testing modules, including customer-specific components.
Liaise with hardware, software, and systems design engineers to ensure that products and services are modified, configured, and installed per customer needs.

Required Attributes and Skills Include:

  • Mechanical and/or manufacturing engineering experience, with a focus in CAD/CAM, sheet metal fabrication or steel plate processing, and CNC programming (familiarity with G-code)
  • An Associate or Bachelor degree in computer science, IT or other technical field is preferred
  • Fluent Chinese
  • Good English language skills would be of advantage
  • Excellent communication and customer service skills
  • Enthusiastic and positive attitude
  • Ability to work independently and meet multiple deadlines
  • Strong problem solving skills
  • Proficiency in Microsoft Office and Windows
  • SQL database experience is a plus
  • Ability to travel
  • 职位概述











  • 责任和技能包括:







熟练使用Microsoft Office和Windows




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