Global Product Support Specialist - Underground Automation

Jul 10
Tampere, Pirkanmaa
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Global Product Support Specialist - Underground Automation

Business Unit Automation as part of Division Digital Mining Technologies is driving an exciting and revolutionary transformation in the mining industry. This industry is going totally digital, which has a radical impact on our customers’ way of thinking and the way they run their businesses. Sandvik is the global market leader in this area, offering cutting edge digital products and solutions for its customers worldwide. Our offering includes the AutoMine® product family, which provides solutions for fully automated and robotic mining technologies for underground and surface mining. We also have the best-in-class software solution, OptiMine®, the next generation OEM-agnostic digital tools for optimizing underground mines. It creates full-process transparency and control of mining operations including, real time 3D-graphics based process control, artificial intelligence and predictive data analytics technologies. With these cutting-edge technologies, including agile software development, machine vision and artificial intelligence, we at Sandvik are revolutionizing underground mining operations and processes.

We are looking for a dynamic and energetic Product Support Specialist – Underground Automation, Global Automation Services. The position is permanent and based in Tampere, Finland and reports to the Operations Lead, Global Automation Services, AutoMine® product family.

Your mission

As a Global Automation Product Support Specialist, you will be a member of Automation product support group supporting mining automation aftermarket business. You are responsible for product support for underground automation. You will provide sales areas and customer with technical support in all phases of underground automation’ life cycle where safety awareness is paramount. You will provide the field support, equipment and systems starts ups and training support together with equipment teams to sales areas and customers. Essential part of the product support is to help Underground Automation Product Line receive sales area feedback to improve underground automation product offering and competitiveness. We expect that you will perform your duties with a high degree of independence, initiative and judgment. You will work in close collaboration with product line, product development, project office and supply chain, training and product support. Succeeding in the job requires active communication between the internal and external key stakeholders worldwide.

In addition you will:

  • Participate in and support new product and offering development projects.
  • Support commissioning of underground automation systems and equipment in the field.
  • Support underground automation and digitalization competence development and training activities both in the factory and in the field.
  • Owning and ensuring successful underground automation offering customer demonstrations.
  • Participate in developing competitive product support to support automation business growth and life cycle-services.
  • Participate in resolving technical enquiries, provide diagnostic and product application support to sales area teams.

Your work consists of wide range of daily support tasks for product support, product development testing, customer demonstrations, systems starts up, and trainings; special focus on ‘unit down’ situations.

Your background and what we find important

You will need to be passionate to lead and to take a proactive approach in “getting things done” while maintaining good team collaboration with internal and external stakeholders.

You will possess a suitable degree (B.Sc. or M.Sc.) in technology or equivalent studies and have at least couple of years’ experience in product support, maintenance or aftermarket business. Experience in the heavy machinery, loading and hauling equipment and/or mining and construction business is highly valued. You are capable of clearly expressing your ideas and have a strong interest in working with experts across cultural boundaries. International travel is part of in this role. Fluency in English as well as support attitude are prerequisites. You are eager to learn and have a passion for working within the mining industry.

You have a passion to excellent customer service, and you can easily establish and maintain good contact network with your natural, good communication and teamwork skills. You are curious to learn all the time, new products, solutions, processes and IT tools – lifelong learning is your key motivator.

What’s in it for you?

We offer you an interesting role in an international business environment, extraordinary products, great colleagues, opportunities for your professional development and wide range of employee benefits. At Sandvik, we encourage an inclusive working environment and strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and thereby, our customers. Visit our Solid Ground stories hub, LinkedIn or Facebook to get to know us better.

Contact Information

For further information about this position, please contact the recruiting manager: Adriaan Hough, Operations Lead, Global Automation Services, AutoMine®, Business Unit Automation, tel. +358 50 5151934. Calls on 29th June at 10-14.

For further information regarding the recruitment process, please contact: Sandvik's HR Services, Finland, tel. +358 (0)800 1 44444 (8-4 pm, EET).

Want to be part of the Automation team?

Submit your application at by Sunday July 10th, 2022.

Your application should consist of an introductory letter including your salary request and a CV (in English). When applying in our system, please make sure to also attach your cover letter when asked to upload your resume.

Job ID: R0043354

About our company

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2021, revenues were approximately 41,400 million SEK with about 15,600 employees within continuing operations.

Deadline: Jul 10
Job-ID: R0043354

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