Branch Service Administrator

Not set
United States of America
White Pine, Tennessee, Knoxville, Tennessee
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Sandvik Mining & Rock Solutions is looking for a

Branch/Service Administrator (White Pine, TN)

If you have experience working in an industrial setting and have a background in inventory or office management, Sandvik Mining & Rock Solutions wants to speak with you!

Sandvik Mining & Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Key performance areas

As the Branch/Service Administrator, you will set up jobs for the workshop, prepare packets for supervisors, and enter, track and expedite all workshop work in process (WIP) orders. Other duties which may include office clerical and support services, printing, mail distribution and messenger services, telecommunications, maintenance, purchasing, and security. Relies on experience and judgment to plan and accomplish goals.


  • Aurora S34 system processing
  • Open field service jobs for billable work, warranty and jobs for other areas of parts & service
  • Open N00 jobs for new units; PDI, warranty, other work to be performed on the new unit
  • Maintain/track open field service jobs
  • Order parts and/or outside services
  • Coordinate with vendors for orders
  • Process all system and hard copy documentation for all WIP orders
  • Open lps tickets for expediting, pricing, etc.
  • Prepare quotes and invoices and/or close field service and WIP jobs
  • Follow up with Sandvik internally as required to satisfy the requirements of WIP
  • Answer internal and customer inquiries on service, parts availability, delivery times and status of orders
  • Enter technician labor in EQ
  • Look up parts, pricing and availability to provide quotes to customers for service work and audits
  • Open/assist jobs with parts needed from stock equipment
  • Provide monthly reports for team and customers


  • Open/maintain branches in aurora
  • Maintain/create technicians in aurora
  • Maintain labor cost and sell rate in aurora
  • Maintain user parameters, team authorizations and user/branch authorities
  • Train/Assist coworkers in aurora when issues arise, and they need assistance
  • Assist co-workers with getting access to aurora tasks

Aurora and Sales Tools

  • Enter warranty sales tools claims and close aurora job upon acceptance or rejection of claim

Administrative Duties

  • Order vehicle safety equipment for fleet
  • Order uniforms for field service technicians
  • Order tools for field service technicians
  • Order office supplies for technicians


  • Maintain AP links for orders placed; amend and receive orders
  • Work with AR to resolve outstanding balances
  • Work with vendors and customers to be set up in Sandvik ERP

Additionally, the Service Administrator will:

  • Process all system and hard copy documentation for all WIP orders
  • Secure parts and materials for technician jobs
  • Prepare quote information for parts and service jobs
  • Coordinate with vendors for orders
  • Follow up with Sandvik internal stakeholders as required to satisfy the requirements of WIP
  • Prepare, quote and invoice jobs
  • Verify and enter technician time into jobs
  • Produce reports of in process, backlog and future jobs
  • Enter warranty claims in sales tools to the factory

Customer Support

  • Answers customer requests, orders, questions, etc.
  • Provides general reception services
  • Follows up on orders as requested

Inventory Control

  • Conducts ROP’s, forecasting/consumption analysis on annual customer orders, etc.


  • Orders office supplies to ensure proper inventory
  • Organizes minor maintenance and repair of building.
  • Coordinates Service Technician schedules as required by customers and maintains daily service records.
  • Generates reports as requested.
  • Provides general clerical support including accounts payable/receivable, mail distribution, processing of credit applications and data entry.
  • Equipment/Warranty/Service Jobs: placing orders, data entry, opening / closing jobs, sales tools, orders parts.
  • Arranges for transportation of goods and customs clearance.

Your profile

Besides possessing an Associate’s degree, the Branch/Service Administrator must have 3-5 years’ experience in office or inventory management, preferably in an industrial environment. You must have an aptitude for learning new data input systems, and experience with accounting related activities is preferred. A higher ability and understanding of Microsoft Office would be required.

You must be highly organized, self-motivated, and proactive in order to address all customer and internal requirements in a quick and professional manner. A professional demeanor and the ability to work quickly and effectively within time constraints are mandatory. The ability to work overtime as the requirements of the business dictate is required.


Sandvik is proud to offer a phenomenal catalog of benefits and employee perks such as:

  • Benefits eligibility that begin 30 days after start date!
  • Health care eligibility that includes, medical, dental, vision, prescription and telemedicine
  • Paid vacation with up to 40 hours available to roll over in to the next year
  • Life and AD&D insurance
  • A very strong 401(k) plan. Sandvik chips in 5% annual salary to the Retirement Savings plan. We also match 50% of the first 6%.
  • Tuition reimbursement!

Sandvik provides opportunities for competence development and training, as well as, opportunities for career advancement. We believe diversity is meaningful for success and growth. We innovate and provide innovative solutions and products for our customers across Sandvik.

How to Apply

For consideration, please apply for the Branch/Service Administrator position, Job Req. ID# R0042058

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Deadline: Not set
Job-ID: R0042058

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