Försäljning och produktservice
Parts Sales & Service Representative (PSSR)
At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.
We are looking for an ambitious and motivated individual to join our team as our Parts Sales & Service Representative
The role will report into the Aftermarket Manager. The role will be based from our offices in Kempton Park, Spartan, Johannesburg.
Purpose of the role:
- Represent the Screening Solutions product lines in your defined area of responsibility (area and/or customer defined), through managing and supporting the customers in regard for aftermarket sales and service and exploring new business opportunities (replacement or new equipment opportunities).
The job responsibilities:
- Support and execute the Screening Solutions action plan to grow profitable sales across the offering portfolio (aftermarket and identifying new and replacement equipment opportunities)
- Build awareness of the Sandvik brand and Screening Solutions product offering in your assigned region. Engage with key stakeholders and gain a strong understanding of local business environments and market trends.
- Learn how to perform fleet (Installed Base) analysis with guidance from production specialist and regional team to help identify opportunities for parts and service sales including refurbishments (new equipment opportunities) while keeping fleet information up to date.
- Develop trusted relationships with customers. Learn how to identify customer needs and provide tailored solutions that maximize value.
- Communicate clearly and confidently with a wide variety of audiences—dealers, customers, and internal teams—to gain alignment and support.
- Work closely with people from many different backgrounds and cultures. Leverage your technical knowledge, interpersonal skills, and problem-solving abilities to strengthen partnerships.
- Take part in ongoing training opportunities with Sandvik experts and actively develop your skills in both technical knowledge and customer engagement.
- Collaboration with service teams to ensure provision of services
- Working with Regional team to provide supply contracts, recommend spare parts, proposals
- Ensuring opportunities are maintained and managed in CRM
- Ensuring customer visit reports are logged in CRM
- Draft and present contract agreements for parts and service offerings.
- Where warranty matters arise ensuring customer engagement proactively managed
Qualifications & Experience Requirements
- Minimum National Diploma in Mechanical, Metallurgy, Mining Engineering or a related field or similar equivalent qualification.
- 3-5 years of experience in a sales environment preferably from mining or engineering
- 2-3 years of experience with OEM equipment in Minerals Processing
Other Requirements & Competencies
- Strong communication and interpersonal skills with the ability to connect with both technical and non-technical audiences.
- Confident presenter with solid written and verbal communication abilities.
- Proficient with Microsoft Office Suite; experience with Salesforce or similar CRM is a plus.
- Highly organized, motivated, and eager to learn, with a problem-solving mindset.
- Medically fit for mine sites
- Willingness and ability to frequently travel and visit customers.
What is in it for you?
- We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.
Application
- Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 08 October 2025.
- Read more about Sandvik Group and apply at home.sandvik/career,
About us:
- Rock Processing is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.