Försäljning och produktservice

Technical Advisor, UG Drills

KEY RESPONSIBILITIES:

Ensure the safety of all personnel
Wear PPE as required or identified in selected workplaces
Comply with Safe Work standards, procedures and instructions and monitor fellow personnel on their follow up and implementations
Adhere to company and client environmental and safety policies and procedures
Strict adherence to company rules and customer regulations
Carry out scheduled maintenance work and ensure 100% compliance with all Job Plans
Follow safety instructions related to maintenance work
Carry out maintenance, inspection of equipment breakdowns in accordance with the maintenance manual
Identify the cause of the technical failure and provide information on future work
Accurate collection of required Condition Monitoring and meter-based readings
Accurate documentation of technical error codes and information on all parts used
Accurate completion of daily time sheets
Keep technical personnel advised of any relevant information
Ensure proper use, maintenance and care of all company provided specialty tooling or Safety equipment
Ensure all tooling used in equipment maintenance are suitably maintained and checked for safe operation as required
Manage a support team to provide first class post-sales support
Research questions using available information & internal resources.
Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
Manage the team and individual performance, technical and skills development
Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.
Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges.
Compile and review of safe work procedures.
Evaluate and give suggestion to improve methods, tools and processes. Contribute to sharing of best practice within own area.
Support service contract Project Manager where needed.
Complete other tasks as assigned by direct Manager

KEY QUALIFICATIONS & EXPERIENCE:

Minimum of 5 years’ experience in equipment maintenance.
Knowledge and experience with Sandvik products an advantage.
Have a professional technician license.
Maintenance experience in underground mining equipment and heavy machinery.
Strong safety management culture.
Demonstrated strong customer relationship management.
Strong problem solving, analytical and strategic planning skills.
Strong technical knowledge.

Only shortlisted candidates will be contacted for interview

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