Supply chain and logistics

Aftermarket Outbound Planner

Sandvik Rock Processing is looking for an

Aftermarket Outbound Planner

If you are customer-focused, highly organized, and thrive at the intersection of order management, supply chain execution, and aftermarket operations, Sandvik Rock Processing welcomes you to consider this Aftermarket Outbound Planner opportunity.

Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading global supplier of crushing, screening, and materials handling equipment, tools, service, and technical solutions. Our aftermarket offering plays a critical role in supporting customer uptime and long-term equipment performance.

Key performance areas

As the Aftermarket Outbound Planner, you will act as a key link between customer demand, inventory planning, and supply chain execution for aftermarket parts and services. You will ensure customer orders are fulfilled on time and in full while optimizing inventory utilization, sourcing decisions, and logistics execution to meet customer expectations and service level commitments.

You will actively manage the aftermarket order book, resolve exceptions, and collaborate closely with Inventory, Purchasing, Warehouse, Logistics, Customer Service, and Sales teams to deliver seamless order execution and maximize customer uptime.

Additionally, the Aftermarket Outbound Planner will:

Perform daily review and resolution of outstanding aftermarket orders, including source changes, PO-linked orders, and new order placement
Collaborate with Inventory, Purchasing, and Warehouse teams to identify the most cost-effective and efficient sourcing flows based on customer expectations and service urgency
Manage order aging to ensure the aftermarket order book reflects accurate commitments, with no promise dates in the past
Review Unit Down and critical (Crit 1) aftermarket orders daily and expedite accordingly to minimize customer downtime
Resolve allocation issues, including suspended orders related to critical parts or cycle count discrepancies
Conduct daily review of the open aftermarket order book and proactively identify opportunities to convert and release open orders with relevant stakeholders
Partner with cross-functional teams to expedite critical and manufacturing orders and improve aftermarket responsiveness
Manage past-due orders by updating expected dispatch dates, allocations, and revised timelines in the ERP system, and proactively communicating updates to customers
Execute order cancellations related to customer requests, superseded parts, or product changes
Work with stakeholders to identify root causes and drive continuous improvement initiatives to prevent recurring aftermarket order issues
Resolve order issues such as incorrect delivery addresses, shipping instructions, or logistics constraints
Review and resolve Zendesk tickets related to order status, expediting, and aftermarket inquiries, ensuring adherence to established SLAs
Provide weekly status updates to internal and external customers regarding progress on all open aftermarket orders
Ensure order intake, fulfillment, and invoicing summaries are accurate through effective aftermarket order book management
Conduct weekly reviews of “Hold Till Complete” orders to release inventory when available or initiate new purchase orders
Engage directly with customers to understand urgency, explore order consolidation opportunities, or manage delayed order escalations

Your profile

You have experience supporting aftermarket operations in a supply chain or manufacturing environment and are comfortable managing complex order flows with competing priorities. You bring a structured, analytical approach to problem-solving and maintain strong communication with both internal stakeholders and customers.

The Aftermarket Outbound Planner will also possess:

Strong understanding of aftermarket order lifecycle management, from order intake through fulfillment and invoicing
Hands-on experience with order fulfillment, inventory allocation, expediting, shipping coordination, and customer billing
Proficiency with ERP systems and strong Excel and data analysis capabilities
Ability to prioritize effectively in a fast-paced, customer-driven environment
Strong collaboration, stakeholder management, and communication skills
Customer-focused mindset with a strong sense of urgency and accountability

Experience

2–3 years of progressive experience in Aftermarket Order Management, Customer Service Operations, or Supply Chain Management
Experience within a manufacturing, distribution, or industrial environment
Proven experience managing critical, time-sensitive aftermarket orders

Education

Third-level qualification in Supply Chain Management, Logistics, Operations Management, or a related field

Benefits

Sandvik offers a comprehensive total compensation package including competitive health, dental, and disability insurance, a 401(k) retirement savings plan, and opportunities for professional development, training, and long-term career growth within a global organization.

How to Apply

For immediate consideration, please apply online at www.home.sandvik/career to the Aftermarket Outbound Planner, Job #R0086603.

EOE M/F/D/V

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