Supply chain and logistics

Customer Sales Support Representative (CSSR)

At Sandvik we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career.

JOB PURPOSE:

To proactively provide industry leading sales support which exceeds customer expectations and fosters customer loyalty and a positive customer experience in order to support the achievement of sales targets.
Duties include informing customers of receipt, prices, shipping dates, and delays, communicate order status and resolve issue as they arise in order to maintain high customer service satisfaction.

KEY RESPONSIBILITIES

Actively promote/sell parts, tools and service to support customers in alignment with their needs by:
Identify and follow up on opportunities to convert to sales
Pro-active backorder management
Initiate proactive calls to understand fleet status and concerns and opportunities
Ensure customer orders are processed
Escalates criticality 1 orders/enquiries to the Outbound Planners and keep customer informed of progress
Regularly review KPI's and take corrective action where required
Stays current on industry developments, competitive offerings and issues affecting sales and customers and communicate to relevant functions/stakeholders
Maintain working knowledge of products and their functions for their respective customer groups.
Attend and participate in relevant stakeholder meetings/activities e.g. price reviews, budget preparation, tender preparation, account planning, sales meetings etc
Takes responsibility for personal development and enhancement of skills.
Ensures that all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
Liaise with Logistics and Inventory Controllers to ensure appropriate stock levels and stocked items
Performs other related duties as assigned by manager.
Expedite customer orders and actions from backlog reports
Follow up & coordinate with supply chain network on outstanding items
Identify new delivery sequences & info - send to data stewards
Identify new leads & delivery sequences and coordinate updated systems information.
General system and process administration including data error management.

JOB REQUIREMENTS:

3+ years of relevant experience in Parts and Service.
Bachelor’s degree in Sales and Commercial Relations, Business Administration, or a related field.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and partners.
Excellent knowledge of MS Office and experience with ERP system.
Ability to speak and write in both English and Mongolian.

Only shortlisted candidates will be contacted for interview.

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