Sales and product service
Technical Support Engineer
Job Description
1. Pre-Sales Technical Support
Provide technical assistance to sales personnel regarding technical proposals, configuration lists, technical specifications, technical proposal documents, technical agreements/technical deviation sheets, and bid technical documentation.
2. Customer Technical Communication & Solution Clarification
Deliver product functionality presentations, facilitate technical exchanges, and address technical clarifications/confirmations for clients.
3. Sales Support & Internal Coordination
Collaborate with sales personnel:
- Participant in key project
- Provide technical clarification to build client trust
- Coordinate internal resources (R&D/Process, Manufacturing, After-Sales/Service)
- Ensure technical solutions are manufacturable, deliverable, and serviceable.
4. Pre- and Post-Delivery Technical Support: Facilitate pre-delivery technical verification, assist with: technical modifications; initial customer operational issues; establish technical foundations for future resales and capacity expansions
5. Industry & Product Knowledge Accumulation: Continuously track mining industry trends, new methodologies, and equipment applications; contribute to product improvement proposals; develop benchmark project solutions and standardized configurations
Requirements:
1. Education: Bachelor's degree or higher
Major: Mechanical Design and Automation, Mining Engineering, Mechatronics; mining/construction machinery background preferred
2. Experience: 3–5 years in mining machinery roles (design engineer, product application engineer, technical support, field technical engineer); familiarity with mining conditions and equipment selection
3. Essential Professional Competencies
Technical Proficiency: Expertise in at least one category of primary mining equipment, including technical specifications and product functionality
Ability to independently complete: Equipment selection and technical solution documentation
4. Communication & Business Acumen
Ability to explain technical concepts in “customer-friendly language” beyond mere specifications
Capacity to evaluate solutions from the customer's perspective
Willingness to travel frequently for mine site visits and strong collaboration with sales teams
5. Fluent English
Application：
Send your application no later than May 31st, 2026.Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0089278).
For further information about this position, please contact:
- Carrie Xiao, HRBP-carrie.xiao@sandvik.com