Sales and product service

Junior Parts and Service Representative (PSSR)

At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.

We are seeking a Junior Parts & Service Sales Representative (PSSR) based in UB Head Office:

JOB PURPOSE:

The Parts & Service Sales Representative is responsible for identifying aftermarket sales opportunities within a defined customer base. Where business opportunities exist, the position should take responsibility for sales development.

MAIN RESPONSIBILITES:

Supports the identification of aftermarket issues and opportunities
Assists in developing sales opportunities for Sandvik product lines by preparing basic information, documentation, and follow‑up actions.
Helps conduct simple gap checks on customer fleets under guidance, using available reports and tools
Participates in account or sales team activities as a supporting member, contributing administrative and analytical support where needed
Maintains accurate customer records as prescribed by the Company
Prepares and shares regular status reports on assigned tasks, customer interactions, and opportunity progress to help keep internal stakeholders informed.
Assists senior staff with data and updates that support revenue and sales targets.
Provides data inputs for budgeting.
Helps monitor costs by organizing expense data.
Prepares basic financial reports, summaries, and data extracts for review.
Monitors and records changes in customer’s active fleet (including competitive equipment).
Actively participates in the implementation of parts inventory to supply regional fleet.
Review and ensure accuracy of fleet data in system.
Supports senior staff in addressing customer aftermarket issues and requests.
Prepares and conducts the initial review of rebuild scope data.
Creates and processes rebuild orders and associated component/parts orders.
Follows up ETA information on rebuild orders and escalate/expedite when required.
Monitors day‑to‑day ETA updates to help prevent delays and ensure timely delivery.
Supports price updates by preparing and maintaining pricing information in line with customer contracts.
Maintain internal parts information and availability data in the system to ensure accurate and up‑to‑date visibility for the team.
Help collect and organize maintenance planning data to support parts forecasting.
Mobile equipment availability and utilization
Maintenance cost per operating hour
Compliance with maintenance schedules
Safety performance (LTIFR, near-miss reporting, audits)
Breakdown frequency and mean time between failures (MTBF)

Your profile

Degree or diploma in Mechanical Engineering, or a related technical field (preferred)
Trade qualifications with extensive underground mobile maintenance experience considered
Minimum 5 years’ experience in sales and mining industry
Strong experience with underground mobile mining equipment and OEM maintenance systems
Good command of verbal and written English.
Strong attention to details and accuracy in documentation/data entry.
Good planning and organizing skills.
Basic analytical ability to interpret simple data and support reporting.
Proactive attitude, willingness to learn, and openness to feedback.
Basic knowledge of equipment maintenance
Able to work/visit and conduct business meetings in OTUG mine site environment

Only shortlisted candidates will be contacted for interview

Apply