Sales and product service

Junior Account Manager

Junior Key Account Manager, Surface Mines – Sandvik Mining & Construction Zambia

Location: Northwest, Zambia

Department: Sales / Customer Accounts & Applications

Reports to: Accounts & Applications Manager – Central Africa

1. Role Purpose

The Junior Key Account Manager (JKAM) supports the management, development, and growth of strategically important customer accounts within the Zambian mining sector. This role contributes to Sandvik’s long‑term customer relationships by coordinating account activities, supporting customer service interactions, and assisting with execution of account business plans.

2. Key Responsibilities

A. Account Management & Customer Relationships

- Support senior KAM and Project Manager in managing high‑value or strategically important mining customers.

- Directly responsible for one Key Surface Account of Sandvik in Zambia.

- Maintain frequent communication with customer stakeholders to ensure alignment.

- Assist in creating and updating Account Business Plans.

B. Business Growth & Opportunity Development

- Help identify new revenue opportunities.

- Participate in strategy sessions and contribute insights.

C. Customer Service & Operational Coordination

- Coordinate with internal teams to ensure timely product and service delivery.

- Communicate new products, upgrades, and service enhancements to customers.

- Escalate issues promptly.

D. Reporting & Documentation

- Prepare reports on account performance, KPIs, and sales pipelines.

- Maintain accurate CRM data.

E. Travel

- Travel to customer mine sites as required.

3. Qualifications

Required:

- Degree in Engineering, Business, Marketing, or related field.

- Minimum 1 year experience in account management, sales, or customer service.

- Strong interpersonal and communication abilities.

- Proficiency in Microsoft Office.

Preferred:

- Experience in mining or industrial sales.

- Familiarity with CRM tools.

- Knowledge of Sandvik products.

4. Competencies & Attributes

- High sense of value delivery and initiative.

- Strong organizational skills.

- Proactive, self‑driven, and able to work independently.

- Ability to collaborate across multiple functions.

- Strong ethical conduct aligned with Sandvik’s EHS and compliance standards.

5. Working Environment

- Includes mine site visits requiring appropriate medical and physical fitness.

- Mandatory adherence to Sandvik’s EHS policies.

Apply