Sales and product service

Operations Manager - M3

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

Job Description

The purpose of this role is to drive the profit and manage loss by securing the market for the Parts and Service division through our strategy and further maintain, protect increase the market share for Parts and Service and delivered productivity improvement on customer sites.

Main Responsibilities

Participate in the formulation of the divisional strategy in line with company strategy
Develop all segments sales strategy in conjunction with the Product line Manager, Customer Services and the strategic projects
Lead aftermarket business growth in the respective areas of control
Develop the aftermarket support in the areas of control to meet and exceed customer satisfaction
Identifying, analysing, and driving resolution of customer issues (warranty and non-warranty) with account management
Setting up and manage service contract operations to meet the contract target cost
Executing field service activities
Setting up and managing service field operations
Effective Operations Management

Responsible for investing competitor activities and conducting relevant market research that enables the segment to maintain market competitiveness
Planning and assigning contract managers and area field service managers to various teams and individuals
Effective cost effectiveness through management of profit and loss by ensuring that revenue and profitability targets are set for the various customer sites, monitored and remediated where necessary
Manage sound employee relations in accordance with People policies and procedures.

Minimum Requirements:

Matric (Grade 12)/N3 Technical/equivalent (NQF Level 4)
Relevant Business or technical qualification (NQF Level 6)
Intermediate Computer literacy (including relevant programs)
Knowledge of Sandvik Databases

Experience

Experience in senior Management position (7 years)
Experience in operational management (7 years)
English proficiency
Experience in mining applications underground mining (Specifically board and pillar applications)

Other Requirements

Physical & Medical ability to function in an underground coal environment
Will be required to travel

How to apply:

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers.

Applications close: 31 January 2026

If you have any further queries, please contact us on 0800 331 331

Please note that should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

Apply