Sales and product service

Branch Operations Manager - Tennessee

Sandvik Mining is looking for a Branch Operations Manager – White Pine, TN

The Branch Operations Manager for Tennessee is responsible for the overall service delivery and execution in the East Coast USA in the safest possible way, meeting all quality standards and continuously improving customer service levels. This role will be responsible for all Parts & Service operational functions, including field service, workshops, maintenance contracts, business development, and logistics. Service execution priority will be based on customer needs, as the Account Manager directs. The Branch Operations Manager will also be responsible for the maintenance of the Tennessee branch. Come explore a great opportunity as a Branch Operations Manager within Sandvik Mining – USA Sales Area!

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Main Responsibilities:

Complies with SMR safety policies and applicable government, customer, or industry regulations or requirements.
Health & safety standards and reporting compliance for the Tennessee operations
Identifies and reports any unsafe work habits and hazards
Ensure risk assessments are performed (“Take Five”) prior to each task.
Responsible for all operations and services under the branch
Develops and enhances the overall relationship with customers, leading to constructive and profitable business partnerships
Continuously improve customer service levels, including quality of field service, parts availability, component repairs, and technical support
Optimize field service and workshop utilization of resources
Responsible for cost control of all branch service functions and the branch's operating cost
Responsible for the P&L of the workshop and maintenance contracts
Optimize the turnaround time of component repairs at the branch
Maintenance and upkeep of the branch infrastructure
Prioritize customers' needs as escalated by the Account Manager
Ensures customer satisfaction within the area of primary responsibility
Develop a highly skilled field service and workshop team
Set targets for the team members and measure performance accordingly
Develop a high-performance, inclusive team
Ensure CRM & service systems compliance, including recording of labor
Manage work in progress (WIP) and meet job aging targets
Support Sandvik rental business with pre-delivery inspections, repairs, and upgrades
Drive execution of branch strategy
Contribute to the development of the long-term strategies for support and customer growth
Investigates competitor activities and conducts relevant market research that enables market competitiveness

EXPERIENCE

Experience working in service and business development
At least five years’ experience in managing a team

EDUCATION

Bachelor’s Degree in an Engineering or Business or similar is preferred

COMPETENCIES

Strong knowledge of the industry
Strong customer service focus
High level of professionalism, honesty and integrity
Ability to see the big picture yet focus on the detail
Commercially astute with demonstrated business acumen
Ability to assess and manage business risk
Demonstrated leadership skills with the ability to motivate others to achieve outcomes
Ability to lead and work as part of an integrated broad team
Strong written and verbal communication skills
Excellent listening skills

OTHER

Good understanding of financials and how to manage profit & loss

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and a 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

How to apply

For immediate consideration, please apply online at www.home.sandvik/career to the Branch Operations Manager position R0087786.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

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