Sales and product service

Customer Support Representative

The ideal Customer Sales & Support Representative will possess 2-5 years of relevant customer service experience, along with a two year degree, or equivalent experience. You are an organized and enthusiastic self-starter who enjoys working in a team and cultivates productive relationships with distributors/integrators and end-users of our products. You possess excellent business-wide communication skills, along with a strong sense of tact and diplomacy. You are cooperative and relationship-oriented, with a proven sense of professionalism and the ability to use discretion and

The Customer Sales & Support Representative will:

Answer all designated incoming calls from external sources and process sales orders taken by phone

Assess customer inquiries and route to appropriate person or department

Take ownership of customer issues and ensure commitments are met as promised

Expedite urgent orders to ensure customer receives when needed

Advise supervisor of customer concerns and solicit support where needed

Proactively inform customer of any changes to order status, backlog issues, or other relevant matters.

Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements.

Assist Expeditor to ensure accuracy of customer backorder status

Stay current on industry developments, competitive offerings and issues affecting sales and customers.

Develop working knowledge of products and their functions for their respective customer group

Additionally, the Customer Sales & Support Representative:

Is experienced with the Microsoft Office suite, specifically Excel and the Windows environment

Possesses a high degree of personal accountability and follow-up skills

Is able to learn Customer Service software applications

Benefits

Sandvik offers an exceptional benefits package, including:

Benefits eligibility starting 30 days after hire.
Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine).
Paid vacation with up to 40 hours available to carry over annually.
Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions.
Tuition reimbursement for continued education.

How to apply

For immediate consideration, please apply online at www.sandvik.com/career to the Customer Support Representative position, Job ID# Job Requisition R0087411.

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