Sales and product service
Digital Sales & Service Representative
JOB PURPOSE
The Digital Sales & Support Representative (DSSR) operates in a matrix organization and manages a complex digital portfolio, ensuring customers are introduced to the right solutions with a clear path for future expansion.
The role requires independence, strong prospecting capability, and the ability to navigate multiple internal stakeholders while maintaining accurate visibility of opportunities through CRM and other digital tools.
MAIN RESPONSIBILITIES
- Safety & Environment
- Promote a strong safety culture and ensure a safe and healthy working environment for all employees and stakeholders.
- Sales, Business Growth & Development
- Develop and execute sales strategies, win plans, and business models for digital and automation solutions.
- Build and manage a healthy sales pipeline for defined digital offerings.
- Identify target customers and develop structured engagement plans.
- Lead automation and digital solution sales initiatives.
- Qualify, screen, and categorize customer interactions and opportunities.
- Build and maintain strong, long-term customer relationships.
- Identify new business opportunities and propose solution enhancements.
- Analyze pricing structures and recommend pricing models.
- Collaborate with local and global sales teams and factory resources.
- Partner with Sales Areas on forecasting, marketing activities, and system accuracy.
- Contribute to business development planning and execution across the matrix organization.
- Maintain an up-to-date, fact-based understanding of market and competitor activity.
- Deliver results in line with defined targets.
- Provide technical and value-based sales expertise to maximize short- and long-term growth.
- Support product launches, customer forums, expos, and marketing initiatives.
- Ensure adherence to QAR, CAR, discount management, and business case approval processes.
- Support trials, rentals, and pilot programs, ensuring contracts, KPIs, and governance are followed.
- Contribute to demand planning activities.
- People & Collaboration
- Build trust quickly with customers and internal stakeholders.
- Establish strong working relationships across Sales Areas and backline teams.
- Operate effectively in a matrix organization with a strong sense of urgency and prioritization.
- Financial Accountability
- Develop and manage opportunity pipelines.
- Drive order intake and invoicing performance.
- Maintain high forecast accuracy.
- Customer Service
- Maintain strong understanding of customer needs, market trends, and industry challenges.
- Ensure high customer satisfaction through value delivery, performance, and reliability.
- Proactively manage feedback, issues, and resolution.
- Conduct regular customer visits and maintain direct relationships.
- Personal Effectiveness
- Demonstrate high motivation and self-direction.
- Commit to continuous learning and professional development.
- Maintain a broad, strategic perspective while driving practical execution across organizational boundaries.
enefits
Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and a 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.
How to apply
For immediate consideration, please apply online at www.home.sandvik/career to the Digital Sales & Service Representative, Job ID #R0087350 .
Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.