Sales and product service
Parts & Service Sales Representative
Join Sandvik as a key contributor to our sales operations in the Indochina region.
The Parts & Service Sales Representative role provides essential sales and contract support while actively promoting and selling Sandvik’s products and services across a diverse customer portfolio. Working closely with the Territory Manager – Indochina, you will support sales performance, strengthen customer relationships, and contribute to sustainable business growth. The position is based in Shah Alam, Kuala Lumpur.
Main Responsibilities
- Manage sales and drive sustainable growth in parts and service revenue within Indochina.
- Maintain and grow business relationships with existing customers while proactively identifying and developing new customers opportunities.
- Anticipate, understand and address customer needs aligning with appropriate Sandvik's products and solutions to maximize customer value and sales profitability.
- Pursue sales leads with existing and prospective customers.
- Assess customer needs, recommend suitable products and services, respond to more complex customer inquiries, negotiate pricing and delivery terms.
- Maintain accurate market and customer data and share insights through approved systems and tools.
- Develop and execute annual, quarterly, monthly, and weekly sales plan.
Key Responsibilities
- Customer & market understanding
- Parts planning & asset management
- Sales administration
- Communication
- Continuous improvement
- Customer service
Qualifications and Experience
- At least 3 to 4 years working experience in sales and/or contract support-related roles.
- Bachelor's degree or equivalent qualification in Business administration, Marketing.
- Knowledge or experience in the mining industry would be an added advantage.
- Strong computer literacy, possess a valid Car Driving License would be advantage.
- Willingness to travel extensively.