Sales and product service

Field Service Technician

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry.

Key performance areas

As the Field Service Technician, you will troubleshoot, repair, and maintain mechanical and or electrical aspects of underground mining equipment and components at high profile mining sites. The Field Service Technician is also responsible for new equipment commissioning and training at customer sites with minimal supervision.

Additionally, the Field Service Technician will:

Inspect equipment for proper performance and determines faults and malfunctions
Adjust equipment and repair/replace defective parts components or systems according to scopes of work
Tests repaired equipment to ensure proper operational performance
Complete accurate time records, technical reports, failure reports, and parts lists
Actively participate in continuous improvement initiatives
Stay current with the industry, customer, product developments and technical best practices Customer Service
Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
Stay current and in compliance with all Sandvik, Customer, State, and Federal regulatory safety policies.
Ensure customer satisfaction within the area of primary responsibility

The Field Service Technician will spend their time working underground and surface, so candidates must be comfortable with these conditions. As this role requires approximately 50% travel, you will be provided with a company vehicle.

Your profile

You possess a technical certification or diploma in mechanical or electrical fields and a minimum of 7 years industry related experience. Diesel and high voltage electrical experience would be an advantage. You are a team player with excellent communication and active listening skills and the ability to maintain strong customer relations with internal and external customers. You are flexible and self-motivated, with a drive to achieve customer satisfaction.

The Field Service Technician will also possess:

A safety champion capable of working alone and stopping work, if required
Excellent troubleshooting ability with strong diagnostic and problem-solving skills
Excellent written and oral communication skills
Possess strong interpersonal skills with a customer service-based personality
Knowledge of hydraulics, pneumatics and electrical systems
Ability to read blueprints and interpret equipment schematics
Must conform to ISO Standards

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement

How to apply

For immediate consideration, please apply online at www.sandvik.com/career to the Field Service Technician position, Job ID#R0086108.

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