Sales and product service

Operations Manager Service - Southern NSW

Sandvik Mining
Operations Manager Service – Southern NSW and TAS

Orange | NSW & Burnie | TAS
About the Opportunity

We are seeking an experienced leader to bring their expertise in people management and mobile maintenance. This role will oversee both the Sandvik Orange branch and Burnie branch in TAS.

As the Service Operations Manager you will be responsible for the leadership, management and financial results of the Workshop and Contracts sites on behalf of the Sales area. In addition, you will plan and ensure that Sandvik Mining regional operations have the right systems, tools, and processes to ensure business can be conducted effectively, efficiently and profitably.

Responsibilities:

Recruit, mentor, train, motivate and lead team members to achieve business goals.

Manage workshops and contract sites in line with Sales Area and Regional budgets and P&Ls.

Ensure all workshops and contract sites operate as a unified “One Sandvik” Service Centre, covering workshop repairs, component repairs and field service contracts.

Ensure service work is planned, controlled and delivered efficiently with strong resource and cost management.

Oversee the rollout of global workshop standards, lean principles, methods and processes.

Identify and utilise synergies to optimise manpower planning.

Prepare monthly reporting and analysis for the Customer Services management team.

Oversee financial performance of workshops and contract sites, including WIP, job profitability and cost control.

Prepare workshop and contract site budgets and work with sales managers and stakeholders on strategic growth plans for the Region and Sales Area.

Build strong relationships with key customers and support service teams in resolving technical issues to improve customer value and ease of doing business.

Maintain effective communication between workshop teams and the broader business.

About you:
You are a local Orange resident and have a lifestyle that will allow you to split your time between NSW and TAS. You are also a seasoned professional with over 4-5 years of management and leadership experience, and are proficient in technical sales management, mobile maintenance or asset management. A business qualification and or a trade background would be looked upon favourably.

You bring professionalism, integrity, and a strategic mindset, with the ability to see the big picture and plan ahead. Skilled in financial analysis, management, and persuasive communication, you excel at building relationships, negotiating at senior levels, and delivering outcomes with strong commercial and contract review expertise.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

Flexible working arrangements, work from the comfort of your own home up 40% of the work week

Training and development opportunities, from extensive internal programs to contributions towards external studies.

Company-funded paid parental leave, with superannuation contributions during the leave period.

Sandvik Wellness Program to support and enhance your health and wellbeing

Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.

Employee Referral program, earning up to $5,000 per successful referral

Sales Incentive Bonus to recognize your hard work and dedication to the company's success.

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

How to apply
Click ‘Quick Apply’ on Seek or head to our careers page https://www.home.sandvik/en/careers/job-search/

For further information about the role please reach out to Talent Acquisition Specialist – Chelsea Webb – chelsea.webb@sandvik.com

Applications close: 12 December 2025, or prior if ideal candidate selected.

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