Sales and product service
Field Service Supervisor
Job Description
Sandvik Mining is looking for a Field Service Supervisor in Elko, NV
If you have a strong technical background, exceptional leadership skills, and a passion for driving operational excellence, we have an exciting opportunity for you. Sandvik Mining is a global leader in equipment, tools, parts, service, and technical solutions for the mining and construction industries—and we’re seeking a Field Service Supervisor to lead our service operations in Elko, NV.
JOB PURPOSE
The field service supervisor is responsible for ensuring efficient and effective maintenance of the customer’s fleet of equipment in accordance with OEM specifications and local policies. The manager works closely with the customer to identify and meet the customer’s expectations and defined scope. The employee manages the workforce, safety plan, equipment base, adherence to safety standards and ensures they are consistent with the customer and Sandvik policies.
MAIN RESPONSIBILITIES
Travel to site to ensure technicians are safely performing routine maintenance tasks
Ensuring that the contractual KPIs are achieved (e.g. MTBF, availability, Safety, MTTR etc.)
Ensures the adherence to MSHA legislation for all work performed by Sandvik employees on site.
Provide equipment performance and applications feedback to internal stakeholders, factory representatives and customers as required.
Contributes to the development of engineering technical standards. These standards will include training, safe work practices, and commissioning documents
Recruits, mentors, motivates, trains, evaluates and leads team members to accomplish the goals and objectives of the Process Support function.
Proactively maintain a comprehensive and up-to-date knowledge of all systems, procedures and performance goals within the Region
Undertakes self-training and development as required.
Actively supports community initiatives.
Reviews and assesses mechanical maintenance plans, standards and budgets, including work scope packages, resourcing and customer quoting.
EXPERIENCE
At least five years’ management experience in mobile mining heavy equipment.
COMPETENCIES
Planning skills
Conceptual / analytical skills
Organization skills
Leadership skills
Sound level of computer literacy
Ability to work as a member and lead a cross-functional team
Work Environment:
This position is based in Elko, NV. The standard work schedule is Monday through Friday, 40 hours per week. Some travel may be required within the region to visit customer sites and support field operations.
Benefits
Sandvik offers an exceptional benefits package, including:
Benefits eligibility starting 30 days after hire.
Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine).
Paid vacation with up to 40 hours available to carry over annually.
Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions.
Tuition reimbursement for continued education.