Sales and product service

Business Support Specialist

At Sandvik Coromant, we don’t just lead the manufacturing industry – we continuously redefine how we create value for our customers worldwide. As a global leader in advanced manufacturing solutions, we’re committed to developing smarter, more efficient ways of working and building the foundation for outstanding customer experience.

Our industry is evolving rapidly, and we rely on passionate, detail-oriented people who take pride in accuracy, efficiency, and service excellence. People who ensure that every order, shipment, and customer interaction reflects our commitment to quality.

This is your opportunity to join a team built on trust, collaboration, responsibility, and shared purpose. Together, we are shaping a customer journey that is smooth, reliable, and truly world-class.

Your mission

As Business Support Specialist, you play a crucial role in supporting our export markets in Balkans and Central Eastern Europe by ensuring that every customer order is processed accurately, every shipment is coordinated efficiently, and every stakeholder is aligned for success.

You are a key link between internal teams, logistics partners, and international customers – making sure communication flows smoothly and that our processes run with precision.

You contribute to an exceptional customer experience by securing data accuracy, proactive coordination, and timely problem-solving. With your structured approach and service mindset, you directly support business continuity and customer satisfaction in our export markets.

Your main responsibilities include:

Processing and managing customer orders for export markets with high accuracy

Coordinating shipments and logistics with internal and external stakeholders

Handling customer inquiries and securing timely, solution-oriented responses

Maintaining and updating system trackers with key customers and orders information

Supporting documentation and administrative tasks linked to export activities

Collaborating closely with Sales, Logistics, and Customer Service teams to secure on-time, error-free deliveries

Your profile

You bring experience from administrative or customer-support roles, ideally connected to export operations. You are organized, analytical, and able to manage multiple tasks with a high level of accuracy.

With strong communication skills and a proactive mindset, you enjoy working with different teams and finding solutions that keep customers satisfied and operations running efficiently.

You are confident using Excel, MS Office, and ERP systems (preferably SAP), and you are familiar with – or ready to learn – export documentation and procedures.

Our culture

Innovation, collaboration, and continuous improvement drive us forward. We foster an inclusive and open-minded environment where people feel trusted, respected, and empowered to grow.

We believe in recognizing performance, encouraging development, and creating a workplace where every colleague contributes to our shared success.

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