Sales and product service

Service Technician

Sandvik Mining
Service Technician – Virginia, Brisbane

About the opportunity

We have an exciting opportunity for a qualified local Service Technician to join our growing Virginia branch.

Are you ready to take on a dynamic role where you’ll be the hero behind the scenes, ensuring our customers' operations run smoothly? We’re looking for a proactive and skilled professional to carry out efficient diagnostics, maintenance, and repairs on our cutting-edge mobile equipment used in the mining and construction industries.

As the go-to expert for our state-of-the-art mobile equipment, you’ll ensure peak performance and reliability, boosting productivity for our customers by applying your proactive approach to machine performance. Your efforts will drive success by helping our customers achieve their operational goals, expanding our customer base, and growing our support team. To support you, we offer comprehensive product training to keep you at the top of your game, along with dedicated support from our expert product support personnel.
Roster: Monday – Thursday (38 hour week equivalent)

Responsibilities

Maintenance and Servicing Equipment.
Plan for correct tools and parts required to perform tasks, according to work procedures.
Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning.
Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements.)
Uses knowledge and experience to solve standard problems for customers.
Understands system functionality and interactions of hydraulics/mechanics/electrics/automation/pneumatics/materials.
Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
Occasionally collect technical feedback in Sales Area (inputs into Database).
Assigns simple tasks to junior staff and guides them in completing them.
Coach customer technicians on basic servicing and maintenance principles.
Ensures that routine work procedures (using the tools provided), are carried out according to safety standards.

About you

We are looking for a local with an Australian recognised Mechanical Trade Certification. Your demonstrated experience with trucks, loaders, and drilling mobile mining equipment will be a distinct advantage. You should have a strong and proven safety culture, excellent communication and interpersonal skills, and a strong customer service focus. Your motivation and determination to achieve targets and goals, along with a proactive, self-motivated attitude and the ability to take initiative, are essential. Basic computer literacy and a Class C Manual Driver’s License are required. Additionally, you must be able to pass regular drug and alcohol screening.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

Superannuation contributions, with the ability for you to opt into higher superannuation amounts.
Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
Company-wide bonus scheme to reward your hard work and dedication.
Company-funded paid parental leave, with superannuation contributions during the leave period.
Extensive training opportunities, from internal programs to contributions towards external studies.
Sandvik Wellness Program to support and enhance your health and wellbeing.
Ongoing development, opportunities with extensive internal and external training opportunities.

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

How to apply
Click ‘Quick Apply’ on Seek or head to our careers page https://www.home.sandvik/en/careers/job-search/

For further information about the role please reach out to Human Resources Operations Specialist – Alexis McKechnie at alexis.mckechnie_c@sandvik.com

Applications close: 1/03/26, or prior if ideal candidate selected.

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