Sales and product service

Customer Service Support Centre - S2

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The role

The purpose of this role is to actively promote and sell parts, tools, and service to support customers in alignment with their needs in an efficient manner.

Key Performance Areas

Actively promote, sell parts and services to support customers with their needs
Identify and follow up on sales opportunities to convert quotations to orders in-line with customer needs
Process customer orders timely, expedite, and follow through until the order is delivered.
Maintain a high level of proactive call availability and follow-up activity to produce a high level of output to reach sales targets
Resolve system and/or order issues as and when picked up to support customers in planning production and maintenance activities
Report and escalate customer critical orders/inquiries to the Logistics and/or Technical Solutions teams and keep the customer informed of progress on such escalated orders and/or inquiries.
Generate and disseminate relevant reports to specific stakeholders (e.g. back-order report etc.)
Conduct cold calling to acquire new customers

Profile Required

Matric/equivalent qualification
Relevant post Matric qualification is advantageous
Sales experience in a mining environment is advantageous
3 -5 years’ experience in the customer call centre in a fast-paced sales environment
Knowledge of the processes, tools, and techniques for selling goods and services over electronic channels
Ability to organize, prioritize and complete multiple tasks under tight time constraints
Ability to communicate effectively with stakeholders in writing and/or verbally
High level of professionalism, honesty, and integrity
Ability to analyse data and provide insights
Computer literacy (MS Word, Excel, PowerPoint, Power BI)
English proficiency
Physically and medically fit to work in a mining environment
Valid driver’s license

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 13 October 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

We offer an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective, and the background will lead to a better environment for our employees, our business, and, thereby, our customers.

Apply