Sales and product service

Sales Manager

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role:

The Sales Manager is responsible for driving customer satisfaction and revenue growth by transitioning Sandvik’s support approach from reactive to proactive, promoting all service portfolios (Rebuilds, Digitalization, Service Contracts, VMIs), and aligning customer service teams to build strong client relationships. The role includes resolving client issues, setting site-specific goals, and implementing personalized, solution-focused service strategies to support mining operations and boost sales.

The Sales Managers will be responsible for the following:

Main responsibilities:

Participate in and contribute to the development of the Sales Area aftermarket strategic plan
Ensure performance management processes are implemented (including talent & succession planning & and performance development)
Assist the Operations Manager with new business in responsible areas
Assist Customers with Component forecasting and Critical parts lists
Assist with AR per Customer
Ensure the relevant activities (sales) are executed to increase the aftermarket revenue and customer service
Ensure the parts backlog is shared with the customer and work together with PSSRs in decreasing the parts backlog
Improve customer service experience, create engaged customers, and facilitate organic growth
Responding to customer service issues promptly.
Creating effective customer service procedures, policies, and standards. (Ensure approval from Sandvik legal team)
Developing customer satisfaction goals and coordinating with the team to meet expectations and agreements on a steady basis.
Take ownership of customers’ issues and follow problems through to resolution
Keep accurate records and documentation of customer service actions and discussions
Analyse statistics and compile accurate reports
Keep ahead of the industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities.

Required Competencies:

Excellent communication skills
Ability to understand strategy, develop and execute plans effectively
Highly developed interpersonal skills
Demonstrated ability to lead, manage, and develop a high-performing and diverse team
Strong negotiation and problem-solving skills to influence internal stakeholders and customers
Strong customer focus
Ability to analyse and interpret statistical data
Financial and commercial acumen – interpreting financial and business documents and results

Requirements:

Grade 12
Diploma/ Degree in Sales Management, Business Administration, Finance, Engineering
A minimum of 5 years Sales & Marketing Experience
Operational Experience will be advantageous
Advanced Microsoft Office, particularly Excel & PowerPoint

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 08 October 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company.

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

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