Sales and product service

Service Specialist – LOHA (SK Mine)

Sandvik Mining and Rock Solutions is a leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

The role

Service Specialist provides technical knowledge, advice and support to both internal and external customers. Focus is to increase customers productivity. Specialist to resolve requests regarding product/service technical issues and maximize the benefits derived from the organization’s products and/or services.

Key performance areas

Complies with Sandvik safety policies and applicable government, customer or industry regulations or requirements

Identifies and reports any unsafe work habits

Strives to find safer ways for customers to work with Sandvik’s products

Perform repair and maintenance of Sandvik equipment. Carry out the repair of equipment breakdowns at the work face, as and when required.

Provide on-site technical assistance to resolve issues

Actively promote genuine Sandvik spares.

Assist with completion of supportive production documentation – Product manuals and technical support information.

Carry out scheduled audit of equipment.

Identification and feedback of equipment defects, for taking up the concerns with Product Area.

Support the compilation of accurate data for warranty process.

Perform fault diagnosis and troubleshooting on equipment.

Keep technical personnel advised of any relevant information e.g. Service Bulletins.

Implement improvement suggested by Product Area.

Eliminating repetitive failures and improve component performance.

Prepare RCAs (Root Cause Analysis) based on site guidelines and provide guidance for course of correction.

Ensure all tooling used in maintenance of equipment is suitably maintained and checked for safe operation.

Analyse MTTR / MTBF for all equipment at respective site on weekly basis and take corrective measures to reduce MTTR & increase MTBF.

Liaise with customer to seek feedback on product performance.

Prepare SOP on maintenance and repair practices.

Support development of colleagues & peers by conducting on the job & classroom training i.e. Impart analytical troubleshooting and fault Diagnostic training.

Develop successor’s while in the role

Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand

Your profile

Diploma/BE in Engineering and have at least 5-8 years’ experience in heavy mobile equipment and extensive knowledge of Loader/Truck.
Knowledge and experience on electrics and hydraulics of Sandvik Loader/Truck would be mandatory.
Continuously improve and update personal knowledge with respect to product development and technical innovation.
Strong customer service skills
Inherent focus on safety.
Highly developed leadership capabilities and qualities to contribute to team work.
Flexible approach to work hours/rosters to meet Sandvik and Sandvik customers working requirements.
High level of literacy in MS Office computer software.
Highly developed communication and interpersonal skills.

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

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