Sales and product service

Product Support and Service Engineer - Screening Solution

Job Title

Product Support & Service Engineer- Screening Solutions

Country

Ghana

Sandvik Rock Processing is a business area within the Sandvik Group and a leading global supplier of equipment, tools, parts, service and solutions for the processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.

Purpose of job:

To provide hands-on technical support and service for screening equipment and aftermarket parts to our Screening Solutions customers in West Africa. Work closely with local teams and customers to promote and optimize the performance of installed screening systems, drive sales of parts and solutions and ensure reliable operation through troubleshooting, maintenance and customer training.

Key Responsibilities Include:

Customer training and efficient technical services support pertaining to all Sandvik Screens and Feeders supplied to customers within West Africa
Working closely with the Customers’ Installation and Erection Teams on activities during installation and commissioning of any Sandvik Screening equipment when required.
Guiding and assisting Customers’ Maintenance Teams with fault diagnosis work on Sandvik Screening equipment.
Working with Customers’ Maintenance Teams to perform repair and fault finding using a hands-on approach.
Cooperating closely with the sales team or directly with the customer to promote Screening Solutions equipment and aftermarket sales.
Supporting with parts lists and parts planning
Providing relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
Identifying current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Providing product service or equipment technical and engineering information by answering questions and requests.
Contributing to team effort by accomplishing related results as needed.
Working towards achieving set KPI’s, for both the Customers and Sandvik.
Ensuring all work assigned to the team, related to Screening Solutions, is carried out in accordance with setting budgets and timeframes.
Providing relevant information to on Screening Solutions installed base in West Africa to the Region Africa team and to ensure accurate installed base information is maintained in the database
Accepting and performing tasks delegated by Rock Processing Management as deemed necessary
Ensuring all Sandvik policies and procedures, especially the health, safety and environmental policies are adhered to by the team.

Qualification & Experience Requirements

Degree Qualified Metallurgist or Mechanical Engineer or good trade relevant background with relevant equipment technical and customer relationship experience.
Have at least 5 years’ experience in a similar role in the Mining Industry with screening experience
Acquired knowledge in Crushing and Screening operations in both surface and underground.

Other Requirements & Competencies

Have a valid passport, and willing and able to travel, without restrictions, within the West African Territory at relatively short notice, and as per customers’ or Sandvik’s requests/requirements.
Possess relevant driver’s license.
Ability to communicate in French will be an added advantage.

Reporting Relationship

Service Manager – Rock Processing

Application

For immediate consideration, please apply to the Product Support & Service Engineer – Screening Solutions position before October 29, 2025, on the Sandvik intranet, Job ID: R0083666

We thank all applicants for their response, however, only those being considered for an interview will be contacted.

Hiring Location

Pakyi-Kumasi

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