Sales and product service

Product Support and Service Engineer - Screening Solutions

SANDVIK ROCK PROCESSING SOLUTIONS

PRODUCT SUPPORT & SERVICE ENGINEER – SCREENING SOLUTIONS

By reshaping rock, we reshape the future. At Sandvik Rock Processing we have set out to advance the world through eco-efficient rock processing so come and join our team in Africa on this exciting journey.

We are looking for a Product Support & Service Engineer – Screening Solutions to join our team in Solwezi, Zambia

The role will be based from our offices in Solwezi, Zambia.

Purpose of the role:

Provide hands-on technical support and service for screening equipment and aftermarket parts to our Screening Solutions customers in Zambia. Work closely with local teams and customers to promote and optimize the performance of installed screening systems, drive sales of parts and solutions, and ensure reliable operation through troubleshooting, maintenance, and customer training..

The job responsibilities:

Customer training and efficient technical services support pertaining to all Sandvik Screens and Feeders supplied to customers within West Africa
Work closely with the Customers’ Installation and Erection Teams on activities during installation and commissioning of any Sandvik Screening equipment when required.
Guide and assist Customers’ Maintenance Teams with fault diagnosis work on Sandvik Screening equipment.
Work with Customers’ Maintenance Teams perform repair and fault finding using a hands on approach.
Cooperate closely with the sales team or directly with the customer to promote Screening Solutions equipment and aftermarket sales.
Support with parts lists and parts planning
Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
Contributes to team effort by accomplishing related results as needed.
Works towards achieving set KPI’s, for both the Customers and Sandvik.
Ensure all work assigned to the team, related to Screening Solutions, is carried out in accordance to set budgets and timeframes.
Providing relevant information to on Screening Solutions installed base in West Africa to the Region Africa team and to ensure accurate installed base information is maintained in the database
Accept and perform tasks delegated by Rock Processing Management as deemed necessary
Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to by the team.

Qualifications & Experience Requirements

Degree Qualified Metallurgist or Mechanical Engineer or good trade relevant background with relevant equipment technical and managerial experience.
Have at least 5 years’ experience in a similar role in the Mining Industry with screening experience
Acquired knowledge in Crushing and Screening operations in both surface and underground.

Other Requirements & Competencies

Have a valid passport, and willing and able to travel, without restrictions, within the Central African Territory at relatively short notice, and also as per customers’ or Sandvik’s requests/requirements.
Possess relevant driver’s license accepted in Zambia.
Ability to communicate in French will be an added advantage

What is in it for you?

We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

Application

Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 19th October 2025.

Read more about Sandvik Group and apply at home.sandvik/career,

About us:

Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.

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