Sales and product service

Automation Product Specialist - S4

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

Key Responsibilities:

Develop an in-depth understanding of the product's features, benefits, and applications to effectively communicate with customers and support sales efforts.
Conduct thorough market research to analyze trends, identify gaps in the market, and understand user behavior. This helps in aligning the product with customer needs and expectations.
Work closely with cross-functional teams, including sales, engineering, and customer support, to ensure that the product meets user needs and to develop strategies for product adoption.
Provide training to sales and customer support teams about the product, ensuring they understand its functionalities and can effectively support customers.
Engage directly with customers to gather feedback, understand their needs, and address any product-related queries to improve product offerings.
Collect and analyze user feedback to identify areas for improvement and to inform future product development.
Conduct product demonstrations for customers and stakeholders to showcase features and benefits to drive sales.

Your profile

Grade 12 / equivalent qualification
Diploma in Electrical Engineering or Electrical trade test
Advantageous
Certificate in Facilitation and Assessment will be advantageous
Qualification in Software Design or Process Control
Relevant automation training as per Sandvik Factory Standards
Level 1 and Level 2 System Specialist courses (automation, auto mine lite, full remote monitoring automation systems, underground tracking experience via scanning and WLan based), sub-system training courses provided by sub-suppliers + Networking training + VCM Control System Training).
Exposure to underground or surface automation control system troubleshooting, maintenance, and process optimization
Strong understanding of safety protocols in mining environments
Computer literacy and proven understanding and experience with Information Technology systems and terminology
At least 1-year practical experience in Automation System Support at a System Technical level
Experience in CAN bus machine systems
Proven PLC experience and training
MS Project experience
MS Visio experience
Willingness to work on rotational schedules in remote mining locations
English proficiency
Valid driver’s license

How to apply

Please apply online through the Sandvik website www.home.sandvik/en/careers

Applications close: 07 October 2025

External Clause Only: Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company.

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

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