Sales and product service

Service Technician

At Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

We are looking for a hardworking and motivated individual to join our team as our Service Technician.

The role will report into the Field Service Manager. The role will be based from our offices in Spartan, Kempton Park.

Purpose of the role:

Responsible for working closely with the Southern Africa sales & service teams to promote Crushing and Screening products and champion the driving of the Crushing & Screening Solutions equipment and aftermarket parts and support sales whilst providing support and technical assistance & services to our customers for our Crushing & Screening installed base.

The job responsibilities:

Customer training and efficient technical services support pertaining to all Sandvik Crushing & Screening products supplied to customers within Southern Africa
Work closely with the Customers or Sandvik Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushing & Screening equipment when required.
Guide and assist Customers or Sandvik’ Maintenance Teams with fault diagnosis while working on Sandvik Crushing & Screening equipment.
Cooperate closely with the Sales team or directly with the customer to promote Crushing & Screening Solutions equipment and Aftermarket sales.
Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
Identifies current and future/potential customer service requirements by establishing personal rapport with them and other people in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
Contributes to team effort by accomplishing related results as needed.
Works towards achieving set KPI’s, for both the Customers and Sandvik.
Providing relevant information to Crushing & Screening Solutions installed base in the Region to the Regional teams and to ensure accurate installed base information is maintained in the database.
Accept and perform tasks delegated by SRP Management as deemed necessary.
Stay up to date with new and upgrades of Crushing & Screening equipment.
Prioritize & follow scheduled service/maintenance plan
Identify outstanding work
Verify resources
Complete work orders & feedback to Clients
Report all deviations and/or damage to Client & Manager
Address all complaints & suggestions referring to machine
Visual inspections with operators
Identify development opportunities for operators & In-training Apprentices
Perform needs analysis
Complete & administer all time histories
Prioritize maintenance to be done
Perform daily services
Identify service/ maintenance to be done from work order
Inspect & test machine
Identify faults & follow checklist
Perform maintenance/ service as identified and requested
Re-check machine
Capture & record shift hour meters if needed
Complete work order
Update internal business system CRM (Salesforce)
Report any deviations and/or damage
Tag & deliver components to stores for repairs
Recommend spare parts to customers
Create learning opportunities for In-training Apprentices

Qualifications & Experience Requirements

Grade 12 Certificate
Diploma in Mechanical Engineering or other related engineering field or
N6 - Millwright
Relevant Red Seal Trade certificate- Millwright
+5 years' work experience in Screening and Crushing experience is an added advantage.

Other Requirements & Competencies

Good understanding of the importance of customer services & Visits
Follow through ability, results orientated and ability to function with tight deadlines.
Ability to work in a matrix organization environment.
Listening and logic interpretation
Excellent communication and interpersonal skills with the ability to build rapport and establish relationships with customers and internal stakeholders.
Must be flexible and self-reliant,
Excellent time management
Commercial understanding
Ability to function independently with minimal supervision as well as collaborate effectively as part of a team.
Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities simultaneously.
High proficiency in MS Office.

What is in it for you?

We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

Application

Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 13 October 2025.

Read more about Sandvik Group and apply at home.sandvik/career,

About us:

Sandvik Rock Processing is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.

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