Sales and product service

Customer Sales Support Representative

Sandvik Mining
Customer Sales Support Representative – Kewdale WA

Responsibilities

Are you passionate about delivering exceptional customer service and ready to kickstart your career with a global industry leader? We are looking for a motivated and customer-focused Customer Sales Support Representative to join our Parts and Service team in Kewdale, WA.

As a Customer Sales Support Representative, you’ll be the friendly voice and helpful contact for our customers - supporting them with parts orders, quotes, and inquiries. You’ll play a key role in ensuring our customers receive the service and solutions they need to keep their operations running smoothly.

This role offers great flexibility and development opportunities. You’ll work from home on Mondays and Fridays and enjoy a rotating roster of three weeks from 8:54am to 5pm, followed by one week of 6:30am to 2:36pm. The role will also include 9 weekend shifts and two on call shift per 12 months.

To set you up for success, you’ll also receive up to 12 weeks of local and interstate training with ongoing support and development.

Responsibilities:

Manage inbound calls and emails, providing fast, professional support.
Build strong relationships with customers and internal teams.
Prepare quotes, process orders, and monitor deliveries.
Maintain accurate customer data using Salesforce CRM.
Resolve order and delivery issues with efficiency and care.

About you:

We’re looking for someone who loves working with people and solving problems. You’ll bring:

Strong communication and organisational skills.
Confidence using Microsoft Office and learning new systems.
A friendly, team-oriented attitude and a passion for great service.

This role is perfect for someone looking to grow their career in customer support and join a company that values teamwork, innovation, and integrity.

Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

Flexible working arrangements, work from the comfort of your own home up 40% of the work week
Company-wide Bonus scheme to reward your hard work and dedication.
Training and development opportunities, from extensive internal programs to contributions towards external studies.
Company-funded paid parental leave, with superannuation contributions during the leave period.
Sandvik Wellness Program to support and enhance your health and wellbeing
Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
Employee Referral program, earning up to $5,000 per successful referral

Company-wide Bonus scheme to reward your hard work and dedication.

Sandvik is proud to be a WORK180 Endorsed Employer for Women, having been listed among the Top 101 Endorsed Employers for five consecutive years. We are committed to fostering an inclusive and supportive workplace, and you can explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

How to apply
Click ‘Quick Apply’ on Seek or head to our careers page https://www.home.sandvik/en/careers/job-search/

For further information about the role please reach out to Talent Acquisition Specialist – Zelda Fowkes, Zelda.fowkes@sandvik.com

Applications close: 12 January 2026, or prior if ideal candidate selected.

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