Sales and product service

Sales Support Specialist

At Sandvik Rock Processing, we’re passionate about development and advanced technology, and we always aim to offer the best possible experience for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.

We are looking for a an ambitious, and results orientated individual to join our team as our Sales Support Specialist.

The role will report into the Aftermarket Manager - Screening Solutions - Africa. The role will be based from our offices in Kempton Park, Spartan.

Purpose of the role:

The job responsibilities:

Price lists and price management for key contracts (updates and profitability analysis).
Pricing support to increase number of service contracts.
Installed based and “gap” tool project and continued maintenance.
CRM key user support including Leads and case management, warranty and customer feedback.
Weekly customer feedback report management and sales team quote support.
Sales team performance tracking: quote turnaround time, sales performance target tracking.
Process and efficiency improvement projects.
Assist with preparing and developing accurate quotations and doing the costing associated with the quotations, in particular non-standard items or items requiring repair, fabrication and manufacturing.
Assist with discussing and clarifying customer needs to ensure the best solution in an efficient timeframe is provided.
Collaborating with the various other teams, such as Customer Service, Engineering, Workshop/Manufacturing etc to enable efficient customer support and execution of above tasks.
Assisting and responding to customers with technical product enquiries on their Sandvik goods.
Assist with providing updates via the Customer Service Centre team or directly to the customer on enquiries related to quotes or orders.
Assist with ensuring that repair drives pre-inspections are done accurately and timeously in accordance with turnaround time KPI.
Assist with ensuring that repair drives and refurb machines are costed and quoted accurately and timeously in accordance with turnaround time KPI.
Assist with ensuring that repair drives and refurb machines inspection reports are completed accurately and timeously in accordance with turnaround time KPI.
Engage and develop relationship with internal stakeholders to ensure best customers’ experience.
Assist with capturing of repair drives and refurb machines.
Assist with sales orders expediating and providing progress feedback to customers.
Creating and updating CRM opportunities in accordance with Sandvik opportunity management requirements.
As required processing of orders received from customers.
Keep regular contact and build mutual trust and respect with customers, understand, and attend to customer needs and meetings as required.
Provide customer with immediate on-site problem solving and solutions where possible or direct them to the correct persons.
Warranties Management: Liaise with quality department in the opening and closing of warrantee claims and ensure accuracy of cost allocation.
Investigation of claim and submission of a report detailing the findings of the investigation, including a root cause analysis and recommendations for conclusion of the claim.
Ensure timeous conclusion of warranty claims.
Standby on the afterhours service hotline as per the standby schedule.
Other support duties that may be assigned.

Qualifications & Experience Requirements

National Diploma in Mechanical Engineering, or equivalent qualification.
3-5 years’ Internal sales experience or experience in a customer facing role or environment.
SYSPRO and CRM experience is an advantage.

Other Requirements & Competencies

Reasonable technical understanding of vibration equipment.
Sound judgement and problem-solving ability.
Listening and logic interpretation.
Strong customer orientation and excellent customer service skills.
Advanced communication skills (written & verbal).
Must be flexible and self-reliant, self-starter.
Excellent time management.
Sound commercial reasoning.
Strong understanding and compliance with Health and Safety in the workplace.
Ability to function independently and with responsibility without direct supervision.
The ability to make sound decisions related to identified problems without assistance.
Follow-through ability to complete tasks.
Computer Literacy.
Negotiation and influencing skills.
High attention to detail and accuracy.
The ability to work autonomously and display problem solving skills.
Ability to work in a team environment.
Demonstration of organized multi-tasking skills.
Passionate attitude regarding building strong, effective, long-term relationships with customers, both internal and external.

What is in it for you?

We offer you an interesting role in an international business environment, extraordinary products, great colleagues, and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

Application

Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 11 September 2025.
Read more about Sandvik Group and apply at home.sandvik/career,

About us:

Sandvik Rock Processing is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.

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