Sales and product service

Field Service Manager

MAIN RESPONSIBILITIES

Select, lead, direct, evaluate, and develop a team of professional Engineers and technical and administrative support staff to ensure that engineering operations are completed on-time, within budget, and as per the set goals.
Creat carrer development programs for the team and develop medium-term planning for the growht of the process.
Ensure implementation of proejcts for deliverables within the organizations scope.
Follow up and conduct performance management of operations.
Develop operations accoridng to best practice.
Organize, plan and directs the daily activities of a team.
Communicate all activities that impact on equipment performance to the customer at all levels from tehcnicians / operators throught manangement.
Assist in analyzing planning and updating reliability and preventative support tasks.
Perform regular equipment health checks.
Analyse and diagnose performance of equipment.
Monitor parts usages patterns and liaise with inventory controllers to ensure appropriate stock levels.
Aftermarket support to Equipment divisions and Sales Areas.
Identify and analyses causes of damage and/or malfuction.
Inspect operational and maintenance practices and provide recommendations to customers and personnel.

REQUIREMENTS

More than 15 years of experience is a similar field, with proven experience in managing engineering or technical service teams.
Hands-on experience in field service operations, project management, and resource planning.
Experience in implementing the best operational practices and managing budgets.
Bachelor’s degree in engineering, Technical Management, or a related field.
Advanced technical qualifications or certifications may be advantageous.
Intermediate English proficiency (CEFR Level C1).

RECRUITER

Seonyoung Park

seon_young.park@sandvik.com