Sales and product service

Contract Supervisor - M1

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role

To manage the Rock Tools performance contract and ensure cost effectiveness through:

Managing subordinates effectively
Effective customer relations
Environmental, Health & Safety (EHS) effectiveness

This service is rendered to Sandvik Mining & Rock Technology clients (internal and external) on and off the mine site according to Sandvik Mining and performance contract requirements.

Key Responsibilities:

Create work schedules and organize work processes and workflows to ensure effective team performance.
Provide necessary reports related to the team function and the employees.
Monitor and evaluate employee performance and ensure that the goals of the team or department are met.
Increase profitability and effectiveness of the contract by maintaining optimal stock levels of rock tools required by the customer.
Investigate shortcomings in issuing stock and receiving for any deviations or inconsistencies.
Implement housekeeping as per Standard Operating Procedures.
Assist with planning and managing the counting cycle to satisfy internal control requirements.
Conduct regular rock tools product testing as required.
Drive cost-saving initiatives and implement new products and technology innovations.
Analyze all Sandvik rock tools returned by the customer operator for exchange to determine the cause of failure.
Complete or write out a failure analysis report for every rock tool product examined.
Conduct regular scrap analysis and ad hoc investigations, to determine reason/s for premature product failure and make recommendations to customer representatives as to how to minimize or prevent such in the future.
Conduct regular rig and/or bolter and Operator evaluations, to prevent premature product failure and make recommendations to the customer.
Record and share pertinent information with the designated customer representative after conducting a discard analysis on all Sandvik rock tools.
Coordinate invoice sign-off process by the mine representatives in a timely manner and submit signed-off invoices to the Finance department of the customer as per requirement.
Attend customer meetings as and when required.

Your Profile:

Grade 12 /equivalent qualification
Certificate/Diploma in Logistics Management (advantageous).
At least 1 year of Management/Supervisory experience
At least 2 years of stock management experience in a mining environment
Good understanding of drilling equipment and drilling consumables
Experience and technical knowledge required in the following:
- Mining operations
- Rock tools applications
- Drill rig operations
At least 2 years’ experience in trackless mining.
Physical and medical ability to function in a mining environment.
Strong Environmental Health and Safety (EHS) focus
Computer literacy
English proficiency
Valid driver’s license
Valid Competent B Certificate

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 17 July 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company.

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

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