Sales and product service
Service Operations Manager - Workshop
Sandvik Mining
Service Operations Manager - Workshop – Kenwick, WA
About the opportunity
We’re looking for an experienced Operations Manager to lead our service operations across workshops. In this key leadership role, you’ll ensure the safe, efficient, and high-quality delivery of services that meet both customer expectations and business goals. You’ll be responsible for operational performance, financial results, team leadership, and compliance with both Sandvik standards and regulatory requirements.
This is a strategic role where you’ll apply your industry expertise and sound judgment to drive continuous improvement, promote a strong safety culture, and lead with excellence - all in alignment with Sandvik’s values and long-term vision.
This role is primarily office-based but involves regular time in the workshop and occasional travel to customer, supplier, and mine sites. You’ll work across both administrative and hands-on settings, requiring flexibility, adaptability, and compliance with site-specific safety protocols and PPE requirements.
This diverse leadership role covers:
Safety & Compliance: Champion a Zero Harm culture, ensuring all activities meet health, safety, quality, and regulatory standards in line with Sandvik’s EHS policies.
People Leadership: Recruit, coach, and develop high-performing teams, drive succession planning, and foster a culture of accountability and continuous improvement.
Operational Excellence: Oversee day-to-day operations to ensure efficiency, profitability, and service quality. Drive improvements in workflow, risk management, and integrated service delivery.
Customer Focus: Ensure outstanding service delivery and strong client relationships through technical support, training, and consistent service standards.
Performance & Reporting: Monitor KPIs, financial performance, and job profitability while using data-driven insights to inform decisions and drive continuous improvement.
Stakeholder Engagement: Collaborate with internal and external stakeholders to deliver aligned, high-value outcomes while upholding the highest standards of ethics and professionalism.
About you
We’re seeking a strategic leader with:
Extensive experience in service operations within a mining or heavy industry environment.
Strong leadership skills with a passion for developing and empowering teams.
Proven ability to drive operational performance, manage budgets, and ensure compliance.
Excellent communication and stakeholder management skills.
Flexibility to work across administrative and hands-on environments, including travel to sites as needed.
Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.
What we offer
Generous Superannuation contributions, above the industry standard.
Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
Employee Referral program, earning up to $5,000 per successful referral
Short term Incentive Bonus to realize your achievements and dedication to the company’s goals.
Company-funded paid parental leave, with superannuation contributions during the leave period.
Extensive training opportunities, from internal programs to contributions towards external studies.
Sandvik Wellness Program to support and enhance your health and wellbeing.
Ongoing development, opportunities with extensive internal and external training opportunities.
Flexible working arrangements, with flexible start and finish times
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website where we are listed in the top 101 endorsed employers for 5 years running.
Who we are
Sandvik Mining is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, and technical solutions tailored to the mining and infrastructure industries. As a business area within the Sandvik group, we are proud to be part of the 41,000 employees spread across more than 170 countries globally.
Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions and 90% circularity by 2030.
We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.
Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.
How to apply
Click ‘Quick Apply’ on Seek or head to our careers page https://www.home.sandvik/en/careers/job-search/
For further information about the role please reach out to Talent Acquisition Specialist – Zelda Fowkes, Zelda.fowkes@sandvik.com
Applications close: 11 July 2025, or prior if ideal candidate selected.
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