Sales and product service

Customer Service Representative

Terelion, part of Sandvik Mining and Rock Solutions in Irving, TX is looking for a Customer Service Representative

Terelion is a global company servicing the Mining & Construction business. We operate in multiple geographies providing premium Rotary drill bits, DTH and RPS tools, knowledge and expertise to achieve customer goals. The key to the company's success is our innovative employees. Terelion offers an exciting and fast paced work environment, attractive benefits, and competitive pay. If you’re looking to invest in your career development, Terelion is the right place for you. Come join our team!

Key performance areas

As a Customer Service Representative (CSR), you will be responsible for,

Processing customer orders, bills and accounts, and applications, initiating maintenance and termination of accounts
Providing new and existing customers with the best possible service in relation to billing inquiries, suggestions and complaints
Handling customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution
Providing timely responses to customer inquiries by telephone and/or email, consistent with service and quality standards
Troubleshooting and resolving customer complaints
Acting as first point of contact for customers from enquiry to order / cash collection
Working closely with the sales team and supporting them to achieve sales objectives and improving sales efficiency and customer satisfaction

Your profile

An associate degree or equivalent experience of at least ten years in Customer Service roles related to sales with strong communication skills, work in a structured manner and ability to multi-task. Experience working in SAP platform will be an added plus.

Benefits

A comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional development and training, as well as opportunities for career advancement.

How to apply

For immediate consideration, please apply online at http://www.sandvik.com/careers/ to the Customer Service Representative role.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact HR Support at HRsupport.US@sandvik.com. Sandvik also provides reasonable accommodation to employees with disabilities consistent with its obligations under the law.

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