Sales and product service

Contract Manager - M3

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role:

To manage a performance maintenance contract, through effective operations, contract growth, customer relations, resource availability, people management and performance-based maintenance systems. This service is rendered to Sandvik Mining and Rock Technology clients.

Key Performance Areas:

Produce rolling forecast, budget & weekly targets
Financial and budgetary Reviews & reports
Identify & implement procedural change
Manage and institute performance recommendations
Continuous needs analysis (internal & external)
Manage profit margins
Use preferred service providers
Manage invoice of all cost as per contract
Manage labour turnover
Initiate preferred procurement initiatives
Address complaints and suggestions
Competitor analysis & Needs analysis
Relationship management & Market services (cross selling)
Regular interaction with client(s)
Manage resource availability
Clarify expectations & Long-term planning
Forecast labour and budget
Manage and ensure planned and preventative maintenance
Reports on & review all operational issues
Generate & submit report to client(s)
Corrective action to address deviation(s)
Seek reductions & discounts
Communicate results & all modifications done
Manage resource availability
Do needs analysis and report
Initiate, review & report all amendments to contract
Manage & minimise Aurora/MAXIMO deviation
Manage Overtime within constraints
Performance agreements, reviews & appraisals
Talent Management and Succession plan(s)
Create learning opportunities
Mentoring and Coaching
Implement training plan
Coach service personnel to ID faults - breakdowns
Continuous assessment of current personnel skills levels
Recommend formal functional training when needed
Plan shifts according to maintenance and production needs
Effective labour management (vacancies, shifts, absenteeism etc)
Ensure Employee Engagement and the improvement thereof
Comply with SMRT SHEQ management system and the Objectives and Targets set.
Outlive the Sandvik EHS Policies, Vision, It’s Culture and ‘Commitment & Responsibility’
Create amongst his sub ordinates a culture with regards to EHS.
Comply with SMRT EHS Key Performance Indicators

Your Profile:

Experience

Maintenance experience (5 years)

Management / Supervisory experience (7 years)

English proficiency

Trackless mining experience (advantageous)

Qualifications

Grade 12 with Maths and Science / N3 Technical Qualification / Equivalent Qualification

Relevant Trade Certificate

Relevant Trade Theory

Certificate / diploma / degree in business management

SSDP (Supervisory Safety Development Program) completed

Intermediate Computer literacy

One SGL

Knowledge Sandvik Databases

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 27 May 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company.

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

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